Overall Ratings & Reviews Holiday Inn Express & Suites BESSEMER - BIRMINGHAM SW by IHG, an IHG Hotel

Super clean , breakfast is good and the pool inside is nice!

Very nice and clean.

Nice place, friendly staff. Very clean. Good breakfast

My stay was ok! The hotel itself is beautiful and clean. The front desk staff were superb. The breakfast wasn’t good. During my stay there were guests outside smoking and rolling up marijuana, playing cards, drinking alcohol and they were extremely loud. I was on the second floor, they were outside in the sitting area and the noise was so disturbing, it woke my children. The vulgar language and loud noise was terrible.

N.A

Very nice

Wonderful stay!

Amazing Stay!!!

Still haven’t received my deposits back. Very unprofessional of the company. The merchant even faked as if she went and the computer and double checked to verify and confirm i will receive a deposit return.

It was a great over night stay. Very quit.

Absolutely awesome stay

Great 4 night stay!

This is an almost brand-new property (one year old). So it is very clean and in new condition. The area around it is...OK...as long as you are comfortable in Bessemer. The building, as I said, is new, but the old, deserted, run-down building is right next to it, unoccupied. The grounds need to be picked up daily (old cigarette stubs everywhere). My only reason for this review is that staffing could use a major overhall. The front desk is distracted and somewhat harried, especially when we checked in. The manager was present, constantly on the phone while talking to guests checking in, trying to coordinate check-ins with unavailable (uncleaned) rooms, and giving all excuses why there were no rooms available. I heard her give the excuse to one guest that 100 people had checked out that morning all at the same time. Well, yes, since required checkout is 11:00 AM, and there's a fee for late checkout. It was 4:00 when we checked in, and the rooms hadn't been cleaned for the new guests (to check in at 3:00). Somehow we got our room, clean. But that other guest couldn't get in until 10:00 PM. The next day, we left the room at 10:30 A.M. and did not return til 8:30 P.M. No one had cleaned the room all day; we had no clean towels, no toilet paper, full waste baskets, etc We received extra "points" for the inconvenience. It won't do us any good, because I won't use IHG again (not only due to this property). No check-in gift bag (with at least water bottles) was provided

Friendly staff and good customer service

Good customer service and friendliness from staff.

Booked and paid for the room, but when I got there, they did not have a room available for me. I was stranded 2-hours from home with nowhere to stay. Had to drive all the way home just to come back to Bham the next morning for the tournament we were there for. Will not ever book there again.

Awesome..

I love it here 10/10

Easy to get to. Very clean. Amenities. Manager very pleasant and couteous.

Very nice hotel, very quite and clean