Dear Azmi, Thank you very much for your wonderful review. We are truly honored to be considered one of the best and most affordable places to stay in Bandung. Providing exceptional comfort, quality service, and great value is always our priority, and we are delighted to know that your experience reflected this commitment. Your kind words mean a great deal to our entire team and inspire us to continuously maintain and improve our standards. We sincerely look forward to welcoming you back for another memorable stay in the near future. Best regards, Muhammad Firmansyah Front Office Manager Oakwood Merdeka Bandung

Dear Wanda, Thank you for choosing Oakwood Merdeka Bandung for your second stay. We are delighted to hear that you enjoyed your stay, had a great time enjoying the variety of delicious food, and were comfortable in your spacious room with smart TV and good lighting. We were also pleased to hear that the children enjoyed the cupcakes and ice cream by the pool. We hope these little moments added to the enjoyment of your and your family's stay. Your appreciation motivates our entire team to continue striving to maintain the quality of our service and facilities. We look forward to welcoming you again next time. Sincerely, Muhammad Fermansiah, Front Office Manager, Oakwood Merdeka Bandung

Dear Valued Guest, Thank you for sharing your experience. We apologize for the inconvenience you experienced during your stay at Oakwood Merdeka Bandung. The lengthy and seemingly unresponsive process did not reflect the standard of service we expect. We have forwarded all your feedback to the engineering, housekeeping, and front desk teams for a thorough evaluation, both in terms of room availability before check-in and the speed of service response. We understand your disappointment. Your review is a serious concern for management as it concerns the hotel's quality standards and reputation. We apologize again for this unpleasant experience. We hope to have the opportunity in the future to improve your experience with more professional service and to meet our required standards. Sincerely, Muhammad Fermansih, Front Desk Manager, Oakwood Merdeka Bandung

Dear Valued Guest, Thank you very much for your positive review of Oakwood Merdeka Bandung. We are delighted to hear that you were impressed with the friendly and attentive service of our team, as well as the hotel's excellent location and the spacious and clean rooms. Your satisfaction is a great motivation for us to continue maintaining and improving the quality of our service. We hope to welcome you back for your next stay. Sincerely, Muhammad Fermansiah, Front Office Manager, Oakwood Merdeka Bandung

Dear Ms. Sara, Thank you so much for your wonderful review and appreciation of Oakwood Merdeka Bandung. We are delighted to hear that you found the comfort, cleanliness, and tidiness of the rooms, the excellent location, and the reasonable price to be excellent value for your stay with us. Your satisfaction is our ultimate goal. We greatly appreciate your recommendation and your compliments on the friendliness, communication, and helpfulness of our entire team. Your well wishes and hopes are a great inspiration for us to continue providing the best service from the heart. We hope to welcome you back to Oakwood Merdeka Bandung on your next visit. Sincerely, Muhammad Fermansih, Front Office Manager, Oakwood Merdeka Bandung

Dear valued guest, We sincerely apologize for the inconveniences you experienced in room 307, particularly concerning the air conditioning performance, the condition of the bath towels, and the room cleanliness upon arrival. This is certainly not the standard we aim to deliver, and we truly regret that your experience fell short of expectations. Please be assured that your comments have been taken very seriously. Our Engineering team has conducted a thorough inspection and maintenance of the air conditioning system in the room to ensure it is now functioning properly. In addition, our Housekeeping team has reviewed the condition of our towel inventory and implemented stricter quality control to ensure only towels in proper condition are placed in guest rooms. We have also reinforced our room inspection procedures to prevent similar cleanliness issues in the future. We greatly appreciate your constructive feedback, as it helps us to continuously improve our facilities and service quality. We truly hope to have the opportunity to welcome you back and provide you with a much more comfortable and pleasant stay in the future. Best regards, Muhammad Firmansyah Front Office Manager Oakwood Merdeka Bandung

Dear Guest, thank you for your positive review. We are delighted that Oakwood Merdeka Bandung was one of the best choices for your Bandung trip, and that our convenient location made your trip even easier. Your compliments motivate all of our staff to continuously strive to provide the best service and experience. We look forward to welcoming you back to Oakwood Merdeka Bandung. Sincerely, Muhammad Firmansha, Front Desk Manager, Oakwood Merdeka Bandung

Dear Valued Guest, Thank you for taking the time to share your detailed feedback regarding your stay at Oakwood Merdeka Bandung. We are pleased to know that you appreciated our excellent location in the city center and found the overall experience acceptable. At the same time, we sincerely apologize for the aspects that did not meet your expectations, particularly regarding the room condition, mold spots in the bathroom, and the soundproofing issues that affected your comfort. Your comments have been shared with our Housekeeping and Engineering teams for further inspection and corrective action. We also appreciate your feedback on the breakfast variety and breakfast area. Your input is valuable and will be taken into consideration as we continue to review ways to enhance our dining experience. Thank you once again for your constructive feedback. It is through insights such as yours that we are able to improve. We hope to have the opportunity to welcome you back in the future and provide a more satisfying stay. Best regards, Muhammad Firmansyah Front Office Manager Oakwood Merdeka Bandung

Dear Valued Guest, Thank you for taking the time to share your review and feedback regarding your stay at Oakwood Merdeka Bandung. We apologize if the facilities and room conditions did not meet your expectations, particularly regarding room type, odors in the hallways and rooms, and the variety of the breakfast menu. We have taken your feedback regarding weekend pricing and extra beds into consideration for future evaluations so that we can provide a more balanced value for all our guests. Regarding the location, we understand that guest preferences vary. While our hotel is located in the city center, we will continue to strive to improve the convenience of the surrounding environment and provide clearer information about access to restaurants around the hotel. Furthermore, we greatly appreciate your compliments on our friendly team. This recognition is very meaningful and motivates all staff to continue striving for the best possible service. We have forwarded all your feedback to management and the relevant departments for action. We hope to have the opportunity to welcome you back again and provide you with an even more pleasant stay in the future. Sincerely, Muhammad Firmansyah, Front Desk Manager, Oakwood Merdeka Bandung

Dear Valued Guest, Thank you for choosing Oakwood Merdeka Bandung as your family's preferred hotel and for your third visit. We are delighted to hear that you are consistently satisfied with the cleanliness, spaciousness of your rooms, and the amenities such as the rooftop pool and fitness center. Your compliments are a great motivation for our entire team to continue maintaining the quality of our services and facilities. We look forward to welcoming you and your family back again on your next visit. Sincerely, Muhammad Fermanziah, Front Office Manager, Oakwood Merdeka Bandung

Dear Soerya, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced due to the unstable and low water pressure in the shower. This is certainly not the level of comfort we aim to provide. Your comment has been shared with our Engineering team for immediate review and corrective action. We appreciate your feedback as it helps us improve our facilities and overall guest experience. We hope to have the opportunity to welcome you back to Oakwood Merdeka Bandung and provide you with a more comfortable stay in the future. Best Regards, Muhammad Firmansyah Front Office Manager Oakwood Merdeka Bandung

Dear Valued Guest, Thank you very much for sharing your kind and detailed feedback regarding your recent stay at Oakwood Merdeka Bandung. We are delighted to know that you had a very pleasant stay and that our service, friendly and responsive staff, as well as our strategic location contributed positively to your experience. It is also wonderful to hear that you enjoyed the surrounding culinary scene. We appreciate your constructive feedback regarding the breakfast, and your comments have been shared with our culinary team for further improvement. We are also pleased to know that the birthday cake added a special touch to your stay. Thank you once again for your review. We truly look forward to welcoming you back for another enjoyable stay. Best Regards, Muhammad Firmansyah Front Office Manager Oakwood Merdeka Bandung

Dear Valued Guest, Thank you for taking the time to share your experience staying at Oakwood Merdeka Bandung. We apologize for any inconvenience you may have experienced regarding the ventilation fan, towel rack, and inconsistent hot water temperature. We appreciate your understanding and are pleased to know that our team was able to respond quickly to make improvements. We have noted your feedback regarding the room amenities and food quality and have forwarded it to the relevant team for evaluation and future improvements. We appreciate your appreciation of the service, hospitality, and overall room condition. We are delighted to know that you plan to return and try other room types. Thank you for your trust and we look forward to welcoming you back for an even better experience next time. Sincerely, Muhammad Fermansih, Front Office Manager, Oakwood Merdeka Bandung

Dear Guest, thank you for sharing your valuable experience at Oakwood Merdeka Bandung. We sincerely appreciate your positive feedback. We sincerely apologize for any inconveniences you may have experienced regarding the two points you mentioned. We have forwarded your comments regarding the poor air conditioning performance and the condition of the bathroom tiles to our technical and cleaning departments. We will take immediate action to maintain a pleasant and clean environment through thorough cleaning and regular maintenance. Your valuable feedback will greatly help us improve the quality of our service in the future. We will do our best to provide you with an even more satisfying experience on your next visit. Sincerely, Muhammad Firmansha, Front Desk Manager, Oakwood Merdeka Bandung

Dear Valued Guest, Thank you for taking the time to share your experience at Oakwood Merdeka Bandung. We are very glad that you enjoyed your stay with us. However, we apologize for the inconvenience you experienced with the air conditioning in one of the rooms. Your feedback is highly appreciated and we have forwarded it to our technical team for immediate inspection and repair to prevent any recurring issues. We look forward to welcoming you back again for an even more comfortable experience on your next visit. Best regards, Muhammad Firmansah, Front Office Manager, Oakwood Merdeka Bandung

Dear Valued Guest, Thank you for giving Oakwood Merdeka Bandung a perfect rating. We are delighted to know that your experience met your expectations. We look forward to welcoming you back in the future and continuing to provide you with our best service. Should you have any additional feedback or suggestions, please do not hesitate to reach out to us. Warm regards, Muhammad Firmansyah Front Office Manager Oakwood Merdeka Bandung

Dear valued guest, Thank you for choosing Oakwood Merdeka Bandung and taking the time to share your experience. We are pleased to know that you felt comfortable and enjoyed our hotel atmosphere. We also appreciate your feedback regarding the variety of food on our menu. This will be taken into account by our team to make improvements to make your next visit even more enjoyable. We look forward to welcoming you back soon. Sincerely, Muhammad Firmansyah, Front Office Manager, Oakwood Merdeka Bandung

Dear Valued Guest, Thank you for sharing your wonderful experience with us at Oakwood Merdeka Bandung. We’re glad to hear that you enjoyed the comfort of your room and especially appreciated our water dispenser and jug facilities. Sustainability is indeed one of our priorities, and it’s delightful to know that this initiative made your stay more enjoyable. We truly appreciate your feedback and look forward to welcoming you back for another great experience. Warm regards, Muhammad Firmansyah Front Office Manager Oakwood Merdeka Bandung

Dear guest, Thank you for sharing your experience with us at Oakwood Merdeka Bandung. We apologize for the inconvenience you experienced with the leaking air conditioner in your room. We understand that this can be risky and almost led to an untoward incident. We deeply regret this experience and have followed up with our Engineering team to ensure it does not happen again in the future. The safety and comfort of our guests is always our top priority. We look forward to welcoming you back for an even better experience. Sincerely, Muhammad Firmansyah, Front Office Manager, Oakwood Merdeka Bandung

Dear Valued Guest, Warm greetings from Oakwood Merdeka Bandung, Thank you for your kind words about our staff and the overall ambiance of our hotel. We’re glad to hear that you found our team welcoming and the property pleasant. We sincerely apologize for the discomfort caused by the cigarette smell in the hallways during your stay. Please be assured that we take this matter seriously, and we will coordinate with our housekeeping and security teams to strengthen our enforcement of the non-smoking policy in public areas. We appreciate your feedback as it helps us improve, and we hope to have the opportunity to welcome you back for a better experience in the future. Warm regards, Muhammad Firmansyah Front Office Manager Oakwood Merdeka Bandung