Dear guest, Thank you for sharing your feedback. We deeply apologize for the inconvenience you faced during your arrival. We understand how unsettling it must have been to arrive at a dark entrance and find no staff or security present at that hour. This is certainly not the experience we aim to provide our guests. We take safety very seriously and will investigate the situation to ensure that staff availability and security protocols are improved. Your comments are invaluable, and we will work to ensure that future guests feel safe and welcome at all times, especially during late arrivals. We hope you will consider staying with us again in the future under better circumstances. Thank you once again for bringing this to our attention. Warm regrads, Ayuteti Executive Assistant