Comfortable

Sorry, I waited too long in the lobby waiting for the staff.

need to add a sofa for relaxing

waiting for more than an hour without any certainty. I think it's a modus operandi

The place is very comfortable and clean.

The place is really nice, comfortable and clean

Fast check-in and check-out process, can order food and drinks

The hotel staff was slow to respond when checking in, when confirming check-in via WhatsApp, they were also slow to reply to chats, had to call first before replying, when we arrived at the hotel we had to wait more than 1 hour to get the room key, and for the room review, the room was actually nice and smelled good, the AC was cold but there were lots of dried liquid stains on the bed blanket & there were no towels at all

It's so bad. Slow service, had to wait 1 hour because the room wasn't available even though it was late check in. Room cleanliness is not adequate. Ordered 2 rooms but only got 1 room, not synchronized with the order from the Traveloka system.

Good service, smooth Wi-Fi and clean and comfortable rooms.

Okay, that's good, but don't be stingy with towels, even if you're only on a short vacation.

don't come here if you can. the staff didn't come even though it was very hot outside. I had already sent a WA saying I would come at 1 but it seemed like it was deliberately delayed. in the end I didn't stay because I couldn't stand waiting in the very hot weather.

Wow, you can book for 3 hours, this is the best room in Mares 2. 👍.