JW Marriott Hotel Nairobi

Explore JW Marriott Hotel Nairobi
9.6
Exceptional
From 57 reviews
Cleanliness

9.8

Room Comfort

9.6

Service and Facilites

9.4

Traveler Reviews JW Marriott Hotel Nairobi

Number of reviews per page
20
40
Top reviews
Tamika
icon-Business and Leisure with Friends
Business and Leisure with Friends
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Staff: The staff was amazing! So much so I contacted the front office manager Simone Mwangi and sung the praises of the following outstanding people: - Agatha Francis ( front desk agent) -Kevin ( front desk agent) -Cleophas- server Matrade- Spa -Massi greeters at the entrance -All the staff on the Executive Lounge! The property is well maintained and love the pool & spa
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Jakub
icon-Business
Business
10.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

All perfect
Thomas
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Staff were very helpful in all areas (gym, spa, restaurants, reception) and the bed was very comfy.
Jamal Eddine
icon-Leisure
Leisure
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Excellent stay
oya
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Great hotel
Andrew
icon-Business
Business
10.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

Good location, great for business
DennIs
10.0
/10
Reviewed 36 week(s) ago

Hotels.com verified review

I travel a lot… Spend a lot of time in hotels all around the world… And this is one of the nicest places I’ve ever stayed. Courteous& & attentive staff and an impeccably clean & beautifully arranged layout throughout the hotel. And the breakfast… Not to be missed.!!
Leo
10.0
/10
Reviewed 37 week(s) ago

Hotels.com verified review

A truly elegant and beautiful hotel complete w/ numerous amenities, and a staff that is poised to help w/ any reasonable request.
castro
icon-Business with Friends
Business with Friends
10.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

Good hotel. Rooms, service, location is excellent
Amit
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 38 week(s) ago

Hotels.com verified review

Excellent hotel with great service! Staff is very friendly and helpful.
Denise
icon-Business
Business
10.0
/10
Reviewed 39 week(s) ago

Hotels.com verified review

From getting out the vehicle to departing the staff was exceptional. Food was of very high standard. Well done Marriot.
Barry
10.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

The staff are first rate - from valets to George at the concierge desk - friendly and efficient!
Umar
10.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

I had a great experience
Lakenya
10.0
/10
Reviewed 43 week(s) ago

Expedia Group verified review

nice hotel
Johnny
icon-Business
Business
10.0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

I like everything about it
Thomas
10.0
/10
Reviewed 45 week(s) ago

Hotels.com verified review

Amazing experience, super friendly staff they know how to make you feel at home. Would definitly come back again in the future.
Albert
10.0
/10
Reviewed 47 week(s) ago

Hotels.com verified review

This hotel was a true to form classic. They were very attentive and classy. I loved that some of the staff wore the tradition clothes and it added a highlight above all the other highlights. The staff are clearly proud to work there and I was proud to stay there.
Umar
10.0
/10
Reviewed 48 week(s) ago

Expedia Group verified review

Quality services! Impeccable customer service! Please keep it up
william
icon-Leisure
Leisure
8.0
/10
Reviewed 50 week(s) ago

Expedia Group verified review

Really great property and very clean and good restaurant options, etc. Service was what you would expect as it’s a Marriott so top-notch is the word. However, be aware that at times you might seem bothered by overly anxious to help staff along with what seems like staff watching every move you make. I also had a situation where I went on a safari and had talked to two of the staff members to make notes in the system that I needed to keep my luggage at the hotel upon my return from the Safari. I also rented the room for another night, even though I was not going to be staying for the full night only needing the room until about 10 PM. They proceeded to charge me for the in between Knight even though I did not stay claiming I should have checked out. I had took the initiative on two occasions to inform them and set them up for this scenario yet they did not pay attention. For them to be so overly anxious to always help. They were not attentive to the details when it came to my situation.
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Chelsea
10.0
/10
Reviewed 51 week(s) ago

Expedia Group verified review

Very clean and pretty hotel
Number of reviews per page
20
40