Stayed during a rolling power outage. The hotel had no backup power for the rooms, so the water didn't run. However, the staff was very responsive and cooperative. I was given access to an emergency light and helped me get water to take to my room.
When I asked for compensation for the less-than-optimal service, I received a positive response.
As a result, I'm canceling any claim for compensation. Thanks to your amazing staff.
Regarding management, I think it's fine. However, regarding facilities, please improve the quality, especially those related to emergencies like yesterday.