The hotel is new and the rooms are spacious. Excellent location as it’s linked to a big mall with many dining options. But what really stand out is the staff. Though bookings were made via Expedia (we had 2 different arrivals and 2 rooms), I had contacted the hotel directly on many occasions with regards to our late check-in, lower floor rooms, rooms near each other and our dining reservations on New Year’s Eve. Staff was prompt in replying to all my emails by various staff which gave me the assurance that everything will be taken care off before our arrivals. Well done ! Highly recommended.

Excellent room. All shades are automatic. Beautiful room

Beautiful room and view and modern mall beside.

Superb service! Spacious, clean, and well designed bathroom!

Grand Hyatt has a distinctive design to its architecture. Service from Suzanna was excellent. However, when we booked the guestroom, we used the AI Chat to enquire about a rollaway bed and was informed that it’d be inclusive in the room rate. It was not!! When we brought this up, front desk disclaimed it without even checking. Such miscommunications would not have happened if we were talking to a human and not a chatbot. It wasn’t a good experience. I think Hotels.com should take responsibility for such miscommunications. I have thoughts of not booking via Hotels.com once I’ve made full use of my rewards points.