9.6
Exceptional
From 11 reviews
Provided by travelers on
Cleanliness

9.2

Room Comfort

9.6

Meal

9.4

Location

9.4

Service and Facilites

9.4

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Traveler Reviews JoShitel

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Customer reviews
D***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
A nice, affordable hotel. Cleanliness is maintained. Friendly service. I'll definitely be back if I ever travel to Medan again.
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S***a
icon-Business
Business
icon-origin-TRAVELOKA
9.0
/10
Reviewed 13 week(s) ago
The sheet has a stain, but they are actually clean. I asked to change the sheet, and they accommodated it. The water heater did not work, but I was fine with it. The water also suddenly stopped for a while. It’s quite far from the city center.
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O***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 23 week(s) ago
Easy to get to, good facilities, clean, 24 hour responsive receptionist
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1 people find it helpful
S***e
icon-origin-TRAVELOKA
10.0
/10
Reviewed 63 week(s) ago
Very acommodating! And I love it!
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Accommodation's Reply
12 Jul 2025
Dear our honor guest, warmest greetings from JoShitel Medan grateful and thousand of thanks for your trusted to stay with us, and respect fully for your review. wish to serve you better for next trip.
R***i
icon-Transit
Transit
icon-origin-TRAVELOKA
9.4
/10
Reviewed 70 week(s) ago
I booked a classy room but it was full and I was moved to a different type of room, even though the room I booked was more expensive on the application (it ended up being downgraded). Complete toiletries, towels but they smell musty and not fragrant at all, the room is clean, I got breakfast and morning tea. In the morning there was a power outage and there was no generator, so it was very disturbing for a room that was really dark and the AC was off.
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Accommodation's Reply
12 Jul 2025
Dear our valued guest warmest greetings from Joshitel Medan. we are sorry for your un-comfort stay with us during to your necessary move to another room types do to our bad calculated room availabilities, we guarantee it will never happen through your turn visit. our pleasure to serve you better at JoShitel Medan. Thank you
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