Noting

The rooms are beautiful. The view from our room was absolutely stunning. The staff was so helpful and so friendly. Everything was immaculate communication Via WhatsApp was very efficient and responsive with the staff. Breakfast was absolutely amazing and the view we had from our breakfast was also great.

We liked the hotel very much indeed. It’s got a great location up on the hill, and the staff were incredibly friendly. My one complaint is that the wine fridge in the room was the wrong temperature. It was much too warm for white wine, but then it also chilled the red wine so that then ended up being at the wrong temperature! Related to this, the larger mini fridge in the room was also much too hot, it hardly chilled the soft drinks. So all in all, it was difficult to get a glass of cold white wine in the room! Anyway, not a big deal and overall I really liked the hotel, and the staff for especially friendly and hospitable. We absolutely love the valle de Guadalupe and thoroughly recommend it. We also much enjoyed Bruma, which we stayed at a couple of nights before, I would check that one out as well if you can.

I have stayed in Banyan tree before This was very different . It didnt %100 meet my expectations. Just had breakfast before check out . Ordered eggs at 9:30 AM and they came at 10:30 am. I booked massages 5 weeks in advance and the practitioner showed up 30 mins late

Amazing place, the whole hotel is amazing, beautiful spots, the rooms are great, very quite, private and very enjoyable. The Staff is very nice, top service!

Amazing stay, great service, luxurious accommodations.

excelente todo! hab hermosa lugar excepcional. el unico tema ea que el hotel no esta bien señalizado para llegar pero fuera de eso hermoso

What isn’t there to love about Banyan Tree Veya?! It’s a stunning property with all the amenities one needs for a wonderful stay. The staff are extremely friendly, welcoming, and helpful. A special shoutout to Esteban, who simply goes above and beyond to ensure guests are well cared for. Another shoutout to Leticia from the spa for a wonderful experience. All dining options are a must, as is the Pictograma and Atalaya experience. This is by far our favorite hotel in VDG and we look forward to our next stay!!

The property and the room were stunning. The staff was also very attentive and helpful. I felt very safe on the property as a solo female traveler. I would definitely stay here again.

Really great venue. Amazing pools. Excellent food and staff. We had a real snafu at check in but the hotel went out if it’s way to make it up to me. I’ll definitely come back.

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The most relaxing weekend getaway everything you need on property, coffee shop, restaurants, bar!! Will definitely be visiting again soon!

Beautiful property with everything you may possibly need during your stay. Excellent customer service!

Hotel is Understaffed

I stayed at this hotel over the weekend and, unfortunately, the experience did not meet expectations for a property advertised as five-star. In reality, the service and facilities are more in line with a three-star hotel. We paid $600 for one night in a villa that, upon arrival, did not have a functioning door lock. I reported the issue and was told it had been fixed. However, when I returned to the villa, the lock was still not working. I spent nearly an hour on the phone asking to be moved to another villa, which was eventually arranged. Overall, the service was basic, and the staff lacked the training you would expect from a hotel in this category. Despite expressing my concerns, there was little interest or accountability from the team, and no manager ever came forward to address the situation. I would not recommend this hotel, especially considering the price point and the expectations that come with a five-star rating.

Definitivamente un concepto nuevo en el Valle... esta muy bien planeada, el tema eco friendly es bastante bueno...

Exelente todo muy bonito y elegante vale cada dllr que pagas muy amable el personal

Was great staying

Wonderful, room, very nice restaurant and the spa was great

Amazing service!