Great location. Very smart hotel. Staff extremely pleasant and helpful. Loved the breakfast.

Fantastic location- Friendly staffs , interior facilities good. I would recommend it had room service intercom- to be able to call for assistance when required. I couldn’t increase or decrease the Thermostat, my room was too hot at night. Other than that I loved the stay.

Reception staff friendly and helpful Could have had more tea bags and milk in room More choice of eggs for breakfast and the hot food should have been hotter

Very nice stay and lovely staff. Definitely will return when I’m next in London.

Ellen is a lovely hotel in a very good Kensington location, 2 minute walk from Earl’s Court tube. The staff are so accommodating - particularly Petrolena and Shiek - we never had a wish unfulfilled. The beds are comfy. Nice coffee maker in room. Great pillows. The only thing lacking was the onsite restaurant. The staff were great but the food was meh.

This place is top-notch great hotel for the Price. Great location very close to the Earls Court station.

Couldn’t fault Ellen Kensington for an overnight stay in London. Location was perfect, just off the main road of Earl Court so easy to get to, yet very quiet. Room was well equipped and clean. Breakfast was delicious. Staff were very attentive and welcoming. Couldn’t recommend Ellen Kensington anymore for a London stay.

Breakfast was good, location excellent I recommend All services around thé tube station ( Earl’s Court) Quiet area Clean and secure

The breakfast was good fresh food Good presentation Excellent coffee Service The ambiance ok

The breakfast was wonderful. I had a comfortable room with nice bedding. The room was much larger than I expected.

Yes

Friendly and helpful to tourists. Great location to London

Great location and neighbourhood; very close to Earl's Court Underground Station. Clean room and excellent staff. I stayed in a single room, which was quite small but functional.

Wonderful hotel, great decor, very clean, friendly staff who were very helpful. Restaurant was excellent, food so good, room was excellent. Would stay again.

The room was great for what we needed, bed and pillows were super comfy, no complaints there with the sleep. Shower great, enough space for me and my partner. Our coffee machine wouldn’t dispense the coffee sadly (could have been a user error) but one thing that was annoying was our floorboards were super squeaky. We felt it would affect the floor below us. We would definitely stay again, no hesitation, but we’ve been unlucky with a minor moan.

I honestly had higher expectations on this hotel, but it was very disappointing. The elevator takes ages to work and you feel like you’ll get stuck there every time you get in. The rooms seem old and the floors literally move while you walk. It was mission impossible trying to get to my room with 2 bags because the hallways are extremely narrow and they even have stairs, like, why? The AC doesn’t work and you feel like you’re in a sauna all night. The hairdryer doesn’t work for longer than 2 minutes before you need to let it rest for it to work again, which makes it impossible to use. Wouldn’t stay here again.

The property is newly renovated .. comfortable beds and new and modern bathroom wi the large fluffy towels and bathrobes… wish they had slippers though. Go for the suites for more space. Convenient location.

Door wouldn’t lock anyone could walk into my room - had to wait to get sorted then had to change rooms. Room was clean enough. However shower was extremely small and unless you stand completely under no room. Location was convenient. Aircon was very noisy and lots of noises through the night within the walls.

Clean rooms, kind/friendly/knowledgable staff, excellent/safe/quiet location near Earls Court tube & bus lines. Good restaurants & well stocked grocery nearby. The issue is the rooms. Our first room was smaller than advertised and the beds/furniture were crammed in with a window half hidden behind a wall. The floor is very warped/uneven (NOT exaggerating), it squeaked horribly & was difficult to walk on it. Must be from continuous water damage - it was impossible to prevent the shower from soaking the floor. The angle of the spray and the limited space of the room made it run out of the small glasses section onto the floor, even with towels. The room is directly across from the lift and stairs so there’s constant foot traffic noise. You can hear pipes rattling and water draining/flushing through the walls. To top it off, the HVAC is noisy, and not controlable. Our room was too warm, and adjusting the control didn’t work, so we asked the front desk. They fixed it for a night, but it reset the next day, and the room again heated up. Then there was the problem of the lights at night -under/around the door, multiple lights on the ceiling, so much light at night! It felt like a punishment to sleep here and we are used to small quarters. After 2 nights we asked to change rooms and moved to a slightly larger one on the first floor. Better overall except for the same issues with the heat, water noises & ceiling lights. Great staff & location, pretty decor, but not at all restful.

Adorable, clean room with London charm! Staff were so nice and able to store our luggage before our room was ready and after check out. Breakfast buffet in the morning is a must. Super convenient location, 3 min walk from earl's court station, m&s, and other food spots around. Would definitely stay here again!