The level of service and cleanliness of the hotel was not as good a year ago. Noticeable decline in the level of service one year apart.

Exceptional staff! We felt so fortunate to have secured a reservation here. The location, amenities, services and hospitality make it an unmatched destination. We couldn’t have been closer to the mountain and that aside the friendliness of the staff alone was a 5 star experience. We are eager to return!

Best hotel I’ve stayed in a long while. Staff were amazing, food was fantastic and the overall atmosphere was awesome! Will be going back for sure!

Good stay! Huge bathtub which was perfect after a day on the slopes. My only complaint was the tv - I wanted to watch the Olympics and all that was a available was streaming. Tried to sign up for Crave - but you need a Canadian address on your credit card to sign up. It does not seem like a lot to ask a high end hotel to pay for the streaming services.

Amazing rooms. Great service. Friendly staff. The hotel looks and feels like a chalet with amenities and luxury you want on your weekend getaway. 5 stars.

Great ambience

The staff were great and the location is picturesque, enjoyed the ice rink.

Hotel is a relaxing, clean and very comforting environment. Fantastic touch of old world luxury.

Great

The staff and facilities were amazing and the food was top notch!

Clean Room. Amazing staff. Small treat and water delivery every night. Adorable walking path to coffee shop. Divine food. Incredible stay

Room was clean, staff very friendly, restaurant was very good. Great location to ski Lake Louise

Amazing hotel, great experience!

We enjoyed the warm cosy atmosphere of this hotel. The room was clean and comfortable. We also enjoyed the spa. The staff were friendly. However, we feel that the breakfast menu could be better. The continental offerings were particularly disappointing. The prices were also very high ($90 for a cooked breakfast and coffee for 2).

Check in was fast. Staff

Wonderful hotel in lake Louise

Great ambience and enjoyed the hot tub and pool area (indoor). Ate at the Outpost Pub and the food was excellent, they don’t take reservations and the wait was 1 and 3/4 hours but we lucked out with 2 seats at the bar. Had breakfast at the Trailhead Cafe which is a Lake Louise staple (been there for many years) and a short walk over the bridge.

Wonderful holiday spirit!

Clean, great dinning

This staff of this hotel was so attentive and friendly. We came for the snow and there is a shuttle to Lake Louise which made it easier than driving up to the hill. The restaurant was amazing. Will be back!