9.1
Exceptional
From 165 reviews
Provided by travelers on
Cleanliness

9.1

Room Comfort

8.9

Meal

8.9

Location

9.2

Service and Facilites

9.0

People often mention about D'Hills Hotel
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Staff Friendliness (27)
Distance to City Center (24)
Bedroom (21)
Room Space (19)
Ambiance (18)
Surroundings (16)
Bathroom (16)
Hotel Area (16)
Accessibility (14)
Family Friendly (13)
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Traveler Reviews D'Hills Hotel

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40
Customer reviews
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Riandra H.
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8.3
/10
Reviewed 3 day(s) ago
Friendly and informative staff. Ideal for culinary enthusiasts, the hotel's location is excellent.
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M***a
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8.5
/10
Reviewed 3 week(s) ago
Because I arrived late at night, my room was upgraded to a deluxe room. The staff were nice and friendly. It was really worth staying here. 🫶🏻
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N***a
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Business
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9.4
/10
Reviewed 4 week(s) ago
During my week-long stay here, the service was really good, the staff were nice and friendly, the room was clean, really good.
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A***l
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Clean, comfortable, and close to the city center...
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arini a.
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Leisure
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10.0
/10
Reviewed 4 week(s) ago
The hotel staff is friendly and the hotel environment is clean 🤗 I will stay here again if I go on holiday to Bukittinggi 🤗
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Sandry E. S.
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8.5
/10
Reviewed 7 week(s) ago
The hotel is nice and clean, but it just lacks an elevator.
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N***a
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Leisure
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8.7
/10
Reviewed 7 week(s) ago
We checked in before 2 p.m. and were accommodated at no additional charge. The staff was friendly, the room was clean, the bathroom was spacious, and parking was secure. However, the room wasn't soundproof. Our room was also right next to the stairs, so we could hear footsteps and the sound of people going up and down the stairs to the third floor.
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Fandy A.
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10.0
/10
Reviewed 7 week(s) ago
Very nice hotel, friendly hotel staff
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Y***i
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Leisure
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6.7
/10
Reviewed 7 week(s) ago
This hotel doesn't quite deserve to be called a 2- or 3-star hotel. There are many shortcomings in the room security, and it lacks standard amenities like a kettle. There's no TV for entertainment in the room, and the room isn't soundproof (it's noisy), but the staff are all very friendly.
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1 people find it helpful
Adelin N.
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Leisure
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10.0
/10
Reviewed 7 week(s) ago
The hotel staff is very friendly, the service is fast, when we arrived the room was ready, we didn't have to wait long, the room was clean and fragrant, the location is very strategic, close to the culinary center and Jam Gadang, thank you D'hills hotel🙏😻 My suggestion is if possible on holidays or national holidays there is someone who can park the car so you can just leave the key at the receptionist😁
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1 people find it helpful
Arsyad M.
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10.0
/10
Reviewed 9 week(s) ago
The hotel staff is very friendly, and access to the city is very easy.
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A***k
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Transit
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8.0
/10
Reviewed 11 week(s) ago
Everything was fine, but access to the upper floors was via stairs, which could be a bit difficult for older or oversized guests. The room was quite okay, but lacked an electric kettle. The bathroom was very spacious, but I found it poorly constructed, leaving a lingering odor after use.
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Accommodation's Reply
04 Mar 2026
Thank you, Kak, for taking the time to inform us of this. Customer satisfaction is one of our top priorities, and we are disappointed to learn that you had an unpleasant experience during your stay. We apologize for any inconvenience you may have experienced. We hope to improve, develop, and enhance our services in the future. We look forward to welcoming you back again. Thank you for your feedback. Sincerely, D'Hills Bukittinggi Hotel
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Suci L.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
Staying here is comfortable, the rooms are clean, the location is strategically close to tourist and culinary centers, the receptionists are friendly and very helpful.
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2 people find it helpful
Accommodation's Reply
04 Mar 2026
Dear Suchi, thank you for your positive review. Your valuable feedback will greatly help us improve our services in the future. We sincerely thank you for choosing D'Hills Hotel during your trip to Bukittinggi. We look forward to seeing you again. Sincerely, D'Hills Hotel Bukittinggi.
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R***i
icon-origin-TRAVELOKA
9.7
/10
Reviewed 13 week(s) ago
Friendly and good service, comfortable hotel
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Accommodation's Reply
04 Mar 2026
Thank you for your positive review. We hope your feedback will help us improve our services in the future. Thank you for choosing D'Hills Hotel as your accommodation during your stay in Bukittingi. We look forward to welcoming you back again. Sincerely, D'Hills Hotel Bukittingi
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N***R
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Staycation
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8.8
/10
Reviewed 14 week(s) ago
Overall, I had a good stay at this hotel. The room was big and comfortable for 1–2 people, and the bathroom was also spacious. However, the bathroom maintenance could be better, and there was a small stain on the bedsheet. The TV was also a bit hard to use. The hotel itself was clean, and the location is great, close to Jam Gadang and surrounded by other budget hotels. The best part of the stay was the staff. They were very polite, gentle, and helpful. Their service really made the experience better. For the price, it was worth it. With some improvements in room maintenance, this hotel would be even better.
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1 people find it helpful
Accommodation's Reply
04 Mar 2026
Thank you, Kak, for taking the time to inform us of this. Customer satisfaction is one of our top priorities, and we are disappointed to learn that you had an unpleasant experience during your stay. We apologize for any inconvenience you may have experienced. We hope to improve, develop, and enhance our services in the future. We look forward to welcoming you back again. Thank you for your feedback. Sincerely, D'Hills Bukittinggi Hotel
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Agrian N.
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9.4
/10
Reviewed 17 week(s) ago
The hotel staff is pleasant, the rooms are clean and tidy. The parking lot is not well organized.
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1 people find it helpful
Accommodation's Reply
04 Mar 2026
Thank you, Mr. Akrian, for taking the time to inform us of this. Customer satisfaction is one of our highest priorities, and we are disappointed to learn that you had an unpleasant experience during your stay. We apologize for any inconvenience you may have experienced. We hope to improve, develop, and enhance our services in the future. We look forward to welcoming you back again. Thank you for your feedback. Sincerely, D'Hills Bukittingi Hotel
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
Very convenient because it is close to the city
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1 people find it helpful
Accommodation's Reply
04 Mar 2026
Thank you for your positive review. We hope your feedback will help us improve our services in the future. Thank you for choosing D'Hills Hotel as your accommodation during your stay in Bukittingi. We look forward to welcoming you back again. Sincerely, D'Hills Hotel Bukittingi
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M***s
icon-origin-TRAVELOKA
8.4
/10
Reviewed 18 week(s) ago
The AC is not cold enough, maybe because of the weather on the hill, it's cold at night so it's enough, but during the day it's a bit cold, overall it's a really good hotel, worth the price
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Accommodation's Reply
04 Mar 2026
Thank you, Kak, for taking the time to inform us of this. Customer satisfaction is one of our top priorities, and we are disappointed to learn that you had an unpleasant experience during your stay. We apologize for any inconvenience you may have experienced. We hope to improve, develop, and enhance our services in the future. We look forward to welcoming you back again. Thank you for your feedback. Sincerely, D'Hills Bukittinggi Hotel
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Verified Traveler
icon-origin-TRAVELOKA
5.3
/10
Reviewed 19 week(s) ago
This hotel is seriously overclaiming its 3-star category. Simply put, it can be compared to other hotels of the same class, such as the Kawana Hotel in Padang. Although not perfect, it certainly qualifies as a 3-star hotel. If I may say, this doesn't deserve to be categorized as a hotel, let alone a 3-star hotel. It's more like a hostel or daily boarding house. All the 3-star features are inadequate. You name it: door access, like the basic room key, isn't generally accessible in hotels; the spring bed isn't like a hotel mattress; the sheets are torn, stained, and itchy; there's no Wi-Fi or TV/YouTube access at all; the bathroom is very basic (no water heater, no sink, just a wooden hanger, a standard toilet, etc.); there's no telephone, which is standard for hotels so customers can call the front desk, etc.; parking is very limited, so parallel parking is required on the side of the road; and footsteps outside the room are very audible, which is very disturbing when trying to rest peacefully. More specifically, I stayed in room 307, which has no elevator access to the 3rd floor.
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1 people find it helpful
Accommodation's Reply
04 Mar 2026
Thank you, Kak, for taking the time to inform us of this. Customer satisfaction is one of our top priorities, and we are disappointed to learn that you had an unpleasant experience during your stay. We apologize for any inconvenience you may have experienced. We hope to improve, develop, and enhance our services in the future. We look forward to welcoming you back again. Thank you for your feedback. Sincerely, D'Hills Bukittinggi Hotel
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M***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 21 week(s) ago
Nice and comfortable place, got cheap price too
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1 people find it helpful
Accommodation's Reply
04 Mar 2026
Thank you for your positive review. We hope your feedback will help us improve our services in the future. Thank you for choosing D'Hills Hotel as your accommodation during your stay in Bukittingi. We look forward to welcoming you back again. Sincerely, D'Hills Hotel Bukittingi
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Number of reviews per page
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