9.0
Exceptional
From 184 reviews
Provided by travelers on
Cleanliness

8.9

Room Comfort

8.7

Meal

8.8

Location

9.1

Service and Facilites

8.8

People often mention about D'Hills Hotel
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Staff Friendliness (31)
Distance to City Center (30)
Bedroom (24)
Ambiance (22)
Room Space (22)
Surroundings (20)
Accessibility (19)
Bathroom (18)
Hotel Area (17)
Family Friendly (15)
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Traveler Reviews D'Hills Hotel

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40
Customer reviews
A***d
icon-Leisure
Leisure
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8.6
/10
Reviewed 2 week(s) ago
Suggestions and feedback: Reconsider the cleanliness of the bathroom. The bathroom smells and the walls look like they haven't been scrubbed. The bedcovers aren't very clean. The location is very strategic. Good luck to The Hills.
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Y***i
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Transit
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8.5
/10
Reviewed 2 week(s) ago
There's no elevator; you have to take the stairs. There are three floors, but the first floor doesn't have any rooms. I was assigned the third floor even though I had an elderly person with me. Luckily, the staff was considerate and moved me to the second floor. There's no toothbrush holder, the bed isn't comfortable, and parking is tight, so you have to park on the street. However, the hotel staff is friendly and very helpful. The location is close to the Clock Tower, within walking distance.
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A***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
The hotel staff was very friendly, the check-in process was fast.
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1 people find it helpful
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Intan B.
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9.4
/10
Reviewed 3 week(s) ago
The hotel staff is very friendly, the food is delicious, especially the spicy fried chicken, the best 🤤👍🏻
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Maharani R.
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Medical
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9.1
/10
Reviewed 4 week(s) ago
This was my first time staying in Bukittinggi, so I kept searching on TikTok and found this. The price is very affordable. The room is clean and spacious, with air conditioning, a smart TV with Wi-Fi, a dressing table with mirror, a prayer mat and a Quran. The bathroom is also spacious with a water heater. The bed is wide and soft. It's also very close to the city center.
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Febri M. J.
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Leisure
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5.0
/10
Reviewed 4 week(s) ago
⭐⭐⭐ but no elevator. In the end, parents who use wheelchairs have to be carried to their rooms without the help of hotel staff, even the belongings have to be lifted by themselves. The AC leaks, there is no hospitality. If this hotel is compared to the service of a guesthouse, it is more like a guesthouse. How can Dhills have a ⭐3?
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1 people find it helpful
M***a
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8.5
/10
Reviewed 5 week(s) ago
The place is comfortable, clean, quiet & the staff is very friendly 👍🏻
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1 people find it helpful
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Riandra H.
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8.3
/10
Reviewed 7 week(s) ago
Friendly and informative staff. Ideal for culinary enthusiasts, the hotel's location is excellent.
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1 people find it helpful
M***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 10 week(s) ago
Because I arrived late at night, my room was upgraded to a deluxe room. The staff were nice and friendly. It was really worth staying here. 🫶🏻
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3 people find it helpful
N***a
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Business
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9.4
/10
Reviewed 10 week(s) ago
During my week-long stay here, the service was really good, the staff were nice and friendly, the room was clean, really good.
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A***l
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10.0
/10
Reviewed 10 week(s) ago
Clean, comfortable, and close to the city center...
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arini a.
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Leisure
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10.0
/10
Reviewed 10 week(s) ago
The hotel staff is friendly and the hotel environment is clean 🤗 I will stay here again if I go on holiday to Bukittinggi 🤗
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Sandry E. S.
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8.5
/10
Reviewed 13 week(s) ago
The hotel is nice and clean, but it just lacks an elevator.
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N***a
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Leisure
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8.7
/10
Reviewed 13 week(s) ago
We checked in before 2 p.m. and were accommodated at no additional charge. The staff was friendly, the room was clean, the bathroom was spacious, and parking was secure. However, the room wasn't soundproof. Our room was also right next to the stairs, so we could hear footsteps and the sound of people going up and down the stairs to the third floor.
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2 people find it helpful
Fandy A.
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10.0
/10
Reviewed 14 week(s) ago
Very nice hotel, friendly hotel staff
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Y***i
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Leisure
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6.7
/10
Reviewed 14 week(s) ago
This hotel doesn't quite deserve to be called a 2- or 3-star hotel. There are many shortcomings in the room security, and it lacks standard amenities like a kettle. There's no TV for entertainment in the room, and the room isn't soundproof (it's noisy), but the staff are all very friendly.
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1 people find it helpful
Adelin N.
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Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
The hotel staff is very friendly, the service is fast, when we arrived the room was ready, we didn't have to wait long, the room was clean and fragrant, the location is very strategic, close to the culinary center and Jam Gadang, thank you D'hills hotel🙏😻 My suggestion is if possible on holidays or national holidays there is someone who can park the car so you can just leave the key at the receptionist😁
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1 people find it helpful
Arsyad M.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 16 week(s) ago
The hotel staff is very friendly, and access to the city is very easy.
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A***k
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Transit
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8.0
/10
Reviewed 17 week(s) ago
Everything was fine, but access to the upper floors was via stairs, which could be a bit difficult for older or oversized guests. The room was quite okay, but lacked an electric kettle. The bathroom was very spacious, but I found it poorly constructed, leaving a lingering odor after use.
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Accommodation's Reply
04 Mar 2026
Thank you, Kak, for taking the time to inform us of this. Customer satisfaction is one of our top priorities, and we are disappointed to learn that you had an unpleasant experience during your stay. We apologize for any inconvenience you may have experienced. We hope to improve, develop, and enhance our services in the future. We look forward to welcoming you back again. Thank you for your feedback. Sincerely, D'Hills Bukittinggi Hotel
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Suci L.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 19 week(s) ago
Staying here is comfortable, the rooms are clean, the location is strategically close to tourist and culinary centers, the receptionists are friendly and very helpful.
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2 people find it helpful
Accommodation's Reply
04 Mar 2026
Dear Suchi, thank you for your positive review. Your valuable feedback will greatly help us improve our services in the future. We sincerely thank you for choosing D'Hills Hotel during your trip to Bukittinggi. We look forward to seeing you again. Sincerely, D'Hills Hotel Bukittinggi.
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