This hotel is seriously overclaiming its 3-star category.
Simply put, it can be compared to other hotels of the same class, such as the Kawana Hotel in Padang. Although not perfect, it certainly qualifies as a 3-star hotel.
If I may say, this doesn't deserve to be categorized as a hotel, let alone a 3-star hotel. It's more like a hostel or daily boarding house.
All the 3-star features are inadequate. You name it: door access, like the basic room key, isn't generally accessible in hotels; the spring bed isn't like a hotel mattress; the sheets are torn, stained, and itchy; there's no Wi-Fi or TV/YouTube access at all; the bathroom is very basic (no water heater, no sink, just a wooden hanger, a standard toilet, etc.); there's no telephone, which is standard for hotels so customers can call the front desk, etc.; parking is very limited, so parallel parking is required on the side of the road; and footsteps outside the room are very audible, which is very disturbing when trying to rest peacefully.
More specifically, I stayed in room 307, which has no elevator access to the 3rd floor.