Dear Mr. Z*l. Warmest Greetings From Alltrue Hotel Palangkaraya. We would like to apologize for the inconvenience you experienced during your stay with us. We understand how important it is to provide the best service and experience. We deeply regret that we were unable to meet your expectations. We would like to assure you that we are taking steps to rectify this issue and prevent similar occurrences in the future. We look forward to providing you with a better experience on your next visit to alltrue Hotel Palangkaraya. If there is anything we can assist you with, please do not hesitate to contact us. Thank you for sharing, and we look forward to serving you better in the future. Best Regards, Antonius Reki Judianto. General Manager.