Room clean, access easy

Everything was amazing. Great location, clean room.

Good base for a couple of nights. Nothing fancy but served us well for our stop over

Lovely location, good size room, didn't receive my access codes ahead of getting there which could distress some travellers

Tuesday 25 November a manbroke through the first set of doors at the entrance. Was banging on second set and hollaring. I called the police. Terrib.e he was able to zet through a set. Poor quality. Rooms are very small. Housekeepers block the halls with carts, vacuum hoses and cord.

Great location, but the stay was disappointing overall. The double bed had deep sunken sides, so it was only comfortable if you lay exactly in those spots. There was a slight sewage smell in the room, and bright exterior lights came straight through the curtains at night. Even with the windows closed, I could hear every conversation on the street, and noise from the neighbouring room sounded as if we were separated by a very thin wall. The sliding bathroom door didn’t close properly and left a noticeable gap. The cleaner also entered the room while I was inside. Unfortunately, the location was the only real positive.

Clean

Spotless room

I did not receive the check-in instructions until after 3 pm. I had to wait outside the door not knowing what to do.

Our stay was satisfactory. The room was clean and mostly in good repair. One of the bed lamps was broken in terms of being adjustable (could move to angle) and just hung there.. We knew there would not be daily house keeping but there could have been more frequent look-ins to remove trash, as bins were very small. Regarding communications, the e-mail that was sent to advise access code arrived on day of our arrival, when we landed in Switzerland... with no regular connectivity except where Wifi was offered. Also, the e-mail went to spam folder, which is not always immediate accessible on cell, or at least has to be searched for. The stay at the hotel, as stated above, was satisfactory. But some of the access information and some of the finish/level-of-service made for small challenges, which marked down the overall review.

Excellent location. Would like the option of housekeeping or at least for bins to be emptied on longer stays. Option for food would be an added bonus, even just a vending machine as local shops close early.

This property was wonderful. The code system is really easy and the room was wonderful. The shower was spacious, our room had wall to wall windows which was gorgeous. The hotel DOES have laundry machines that you can use, even though I couldn’t find that on the listing, which was crucial for us. It’s so close to the daily farmers market, where we picked up breakfast every morning, and the Marktplatz tram stops, so it’s incredibly convenient for getting around. I would absolutely stay here again and recommend to everyone.

Very close to the shopping stores, historical buildings, very clean and close to rhe water

Comfortable, accessible stay in Basel. Wish we could have stayed longer!

there are no food options at this hotel. the bed was comfortable. The air conditioning doesn't work very well

Seamless check-in process with no issue and in a nice area with some good restaurants nearby

We order two comfort suites for 2 families with two children each. The hotel sent us an email the day before that they won’t be able to give us one of the rooms and offered instead two basic, very small rooms. As parents for young kids we can’t leave the kids alone so we had to split so each parent will be in other room. The rooms were extremely small. Only after angry emails the offered a very small and unreasonable redund of only 15%, after ruining our trip witch we paid a lot of money for

No reception. Unfriendly.Am advising friends to avoid.

It was very nice, clean and cute. Didn't know how to work the AC though

Room is very hot, air conditioning not working, windows don't open, hotel support don't respond.....hence very bad sleep.