Lack of a person at checkin and no bag room made this hotel inconvenient

Google Maps wouldn’t show the properties exact location so we were a little concerned if we could find the building easily. However, the location is only 2 minutes walk from Marketplaz tram stop. Check-in was 3pm but we received a message around 2pm to advise that the accommodation was ready. Access was easy with the supplied codes. The laundry room on the 5th floor is operated by WeWash and was really useful . Clean accommodation, well located and quiet building. If you need a real person to speak with, someone is currently available for a couple of hours in the morning then again late afternoon/early evening. We would certainly use again.

The location is amazing, right in the centre of Basel and close to everything. My only issue was that the air conditioning didn't work. The first night, I could understand why the room was hot because of the weather, but afterwards the temperatures outside were much cooler and the room was still uncomfortably warm. If a comfortable room temperature is important to you, I would avoid staying here.

No AC. !!

Rooms were comfortable, we had everything we needed and location is perfect!

Maybe should be more clear that there is a self checkin to do. Rest was very good

The place, rooms were big, clean and in a decent location. The picture on hotels.com website is NOT the hotel. The hotel cannot be accessed by Uber. They are not allowed on the street. My mistake was not realizing it was a non person property. So, we had to drag our luggage around to a place to store for the day. Says it has air conditioning. Big lie. We had two rooms. The temperature was in the high 80’s. We could not get the units to work in either room. And there was no one to help. It made a very miserable 3 nights. Be careful of the bathtub. Very slick and very tall. Short people (myself) had trouble getting in and out. However, the shower head works great.

The check-in was a nightmare, and there was no place to store my luggage. Bounce has a luggage storage service, but when I tried to open my reservation at the OTHER hotel six blocks away, it would not open and the people at Hotel D were beyond rude.

Nice clean fresh rooms. Great shopping and walking area. Felt very safe. Couldn’t plug in coffee pot … needed an adapter maybe? The picture shows the building next door which is beautiful but our building was a little more modern.

Location is great. Facility is clean and fresh.

I really loved the ease of being sent the details and not needing to check in at a front desk.

Room clean, access easy

Everything was amazing. Great location, clean room.

Good base for a couple of nights. Nothing fancy but served us well for our stop over

Lovely location, good size room, didn't receive my access codes ahead of getting there which could distress some travellers

Tuesday 25 November a manbroke through the first set of doors at the entrance. Was banging on second set and hollaring. I called the police. Terrib.e he was able to zet through a set. Poor quality. Rooms are very small. Housekeepers block the halls with carts, vacuum hoses and cord.

Great location, but the stay was disappointing overall. The double bed had deep sunken sides, so it was only comfortable if you lay exactly in those spots. There was a slight sewage smell in the room, and bright exterior lights came straight through the curtains at night. Even with the windows closed, I could hear every conversation on the street, and noise from the neighbouring room sounded as if we were separated by a very thin wall. The sliding bathroom door didn’t close properly and left a noticeable gap. The cleaner also entered the room while I was inside. Unfortunately, the location was the only real positive.

Clean

Spotless room

I did not receive the check-in instructions until after 3 pm. I had to wait outside the door not knowing what to do.