Went to the address Hotel.com state. Its a private house, a deaf person answered and said it wasn't a hotel

I arrive door open everything was open looks like squatter

Don't be fooled by this, they ignore you all day, then after 6 pm they write that something is broken and ask you to cancel, but after 6 pm you can't cancel the house.

No one was available to let us in the room so we couldn’t stay there. No person answered the phone and there was no reception office. A very poor experience and we had to find alternative accommodation.