Excellent from start to finish - welcome was genuine and friendly - professional and prompt.
Cleanliness and quality service throughout stay
David
Friends and Family Family
10.0
/10
Reviewed 14 week(s) ago
Hotels.com verified review
Very tidy room and courteous staff. Fantastic food.
Claire
Leisure with Partner
10.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
-Spotless comfortable room and bed
-Good range of food on menu and quality of food very good
-Staff friendly and helpful
-Prices very reasonable
-Cliff walk very convenient
-Hotel very quiet despite proximity of A1
-Would definitely stay again if we are in the area
Scott
Business
10.0
/10
Reviewed 17 week(s) ago
Hotels.com verified review
Friendly staff, clean and comfy room, excellent food.
Robert
Leisure with Partner
10.0
/10
Reviewed 25 week(s) ago
Expedia Group verified review
Brilliant staff.
Hotel was spotless
Donna
with Partner
8.0
/10
Reviewed 25 week(s) ago
Hotels.com verified review
Room was lovely & clean, very modern with some nice complimentary touches. Hot tub was hot as it should be. Staff were very helpful and friendly.
Hilary
Leisure with Partner
10.0
/10
Reviewed 26 week(s) ago
Expedia Group verified review
Overall lovely stay staff very friendly efficient with prompt service. As a 4 star hotel a few things could be improved like a fridge in the room to keep the bottled water they provided cold, air conditioning but probably would be too expensive to fit due to the age of the building and paintwork here and there needed touching up. There was a problem checking in to the hotel as they asked us to pay again even though we had already paid. They said they would sort it on checkout but this could have worried some guests although we knew we were right so it didn’t bother us. Finally when we went to dinner and wanted to order a glass of wine they did not have any of the first choice of wine or the second choice and they didn’t have that many to choose from if you wanted to buy wine by the glass. After saying that we would definitely visit again and these are just minor pointers as constructive criticism to offer feedback. Thank you for a lovely stay and we will be back on the summer
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chris
with Partner
10.0
/10
Reviewed 27 week(s) ago
Hotels.com verified review
Staff excellent and food was great.
Neil
Business
8.0
/10
Reviewed 28 week(s) ago
Hotels.com verified review
Lovely welcome and nice clean rooms
philippa
with Partner
10.0
/10
Reviewed 28 week(s) ago
Hotels.com verified review
Thoroughly clean room and staff were helpful and courteous, nothing was too much trouble
Robert
with Partner
6.0
/10
Reviewed 32 week(s) ago
Hotels.com verified review
Hotel needs refurbishment. Not well maintained and overall impression was it tired, grubby and mouldy. Had booked a Garden View room but was given a room which had little view, driveway outside and deliveries to kitchen parked outside often. There was a noisy air conditioning unit outside our window. Carpets and general furnishings grubby. Carpet in our room did not fit to skirting which was chipped and dirty. Room lighting was poor with not lights near mirrors. Our room 18 was next to fire door and was frequently noisy. Window seat was damp. Under bed had not been cleaned; evidenced by dust and previous occupants tablets. No control of room/bathroom temperature. Was in a good location. We were put off having evening meals onsite due to mixed experience at breakfast. Certainly not a 4 star hotel. We would not stay again.
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Jonathan
Leisure with Partner
10.0
/10
Reviewed 33 week(s) ago
Expedia Group verified review
Nice, clean, well appointed room with kingsize bed. All staff were brilliant, happy, very helpful and responsive and their good teamwork was evident.
The Wi-Fi worked well and the bar was well-stocked.
Lovely surroundings and the field of Clydesdale horses in the neighbouring farm was delightful.
Pam
with Partner
10.0
/10
Reviewed 35 week(s) ago
Hotels.com verified review
The staff, very polite and helpful. Serice in the dinning area for breakfast and evening meal excellent. Checking in and out very easy. Overall we had a lovely relaxing few days at the hotel and would recommend to anyone.
Graham
with Partner
10.0
/10
Reviewed 35 week(s) ago
Hotels.com verified review
Nice cabin great hot tub. The staff were very good. Thisvwas a repeat stay so again we were impressed with everything marshall meadows hadvto offer
John
Leisure with Partner
10.0
/10
Reviewed 36 week(s) ago
Expedia Group verified review
Room was very nice. Beautiful manor, quiet countryside surroundings. Dining and lounge area first class. Staff very friendly and accommodating. Only regret we had was only booking for one night! If we return to the area, we’ll be staying again!
Brian
10.0
/10
Reviewed 36 week(s) ago
Expedia Group verified review
Beautiful location, excellent room and really pleasant staff.
Linda
Friends and Family with Friends
10.0
/10
Reviewed 36 week(s) ago
Hotels.com verified review
Excelent hotel. Room well equipped and very clean. Comfortable bed.
Great Breakfast. Lovely staff.
Alan
Leisure with Partner
10.0
/10
Reviewed 36 week(s) ago
Expedia Group verified review
Excellent hotel with wonderful attentive staff in a quiet location with direct acces to some wonderful scenery on the coastal path. Breakfast was amazing with a lot of choice!!
Carly
Leisure with Partner
10.0
/10
Reviewed 38 week(s) ago
Expedia Group verified review
An excellent stay in the luxury pod and the food is amazing in the restaurant
Emma
Business
10.0
/10
Reviewed 39 week(s) ago
Hotels.com verified review
Beautiful location and scenery. Room was large, spacious and beautifully finished. Food is amazing!