David
10.0
/10
Reviewed 106 week(s) ago
Hotels.com verified review
We arrived on Ascencion day from the little yellow train to no bus or taxi from Villefranc to the hotel - locals gathered together at the station to take us to the hotel in a private car - refused to accept any payment. Next day we needed to do washing, again let down by taxi's to get to laundry (at the local supermarket and a local again gave us a lift but let down again by taxi's to return (not far enough). The dryer did not work so back to hotel with damp washing. Immediately hotel stepped in to dry our damp washing and then insisted upon taking us to Villafranc and a return at 5.00pm - would not accept any payments. All-round went beyond normal to hewlp and make our stay a delight.
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