Booked a twin room well in advance for £60 for a major event weekend. By the event date, prices had risen dramatically. On arrival, staff were unhelpful about luggage storage and basic facilities. When we returned after midnight to check in, our confirmed booking could not be found despite proof showing a twin room for the correct dates. We were told no twins remained and were given two single rooms instead after a lengthy delay at 12:30am. The repeated comments about pricing and room availability left a very poor impression. No meaningful apology, compensation or attempt to rectify the situation was offered. The replacement room was extremely poor — tiny, top floor, and had no blind or curtain. I was woken by bright sunlight at 4:30am and unable to get back to sleep, leaving me with under four hours’ sleep. I booked a twin room in good faith and did not receive what I paid for. Extremely disappointing customer service and booking handling.

The receptionist was very helpful, the room was spotless, the bed very comfortable and a nice, clean bathroom.

Overall place ok. Bit dusty in the wardrobe to put clothes in and only 2 towels in the room for 4 people.

Nice helpful staff. It has traditional and modern design features. Stayed there at 3 different times. Will go again in the future.

There is no air conditioning. There were rats making sound biting through some board. There was loud noises of people running as I was given a room in the basement. Hardly used for 10 hours after booking the place for 2 days and no one would bother about the issue when raised. Only convenience is it's close to the train station and place of my work

The heating was rationed and switched on for a limited time. When asked to switch on the heating, the staff were unable to help. The rooms were clean, but the building was very old.

Good value budget hotel, ideal for a stopover when visiting Huddersfield. Friendly staff and well equipped rooms.

Clean, modern rooms. Car parking. Booked a twin and arrived to be given 2 singles. OK BUT we could have been told before we arrived!

The room was spacious and clean. Room was warm and inviting on a cold and wet day. We were in front room so traffic noise could be heard but the road was quiet at night so didn't affect sleeping. Receptionist was friendly at check and check out. Great place to stay if your visiting for business or seeing a concert as we were. Would stay again if ever in Huddersfield.

There is no air conditioning

Yes the room was clean and the staff very courteous.

Very friendly and helpfull staff, room was bery clean and in best form. Shower room was clean and tidy. Will love to visit again. 5 🌟 star

Lovely stay!

Lovely building, a short walk from the town centre. Friendly staff, clean room, happy stay!

Preferred being moved from box room to bigger room was to costrefobic could do with bigger kettles in room smaller sweeter tomatoes along with breakfast big ones were tasteless bacon a little less crispy a tad hotter for all also would go down a treat.

Everything was fine except the door to the room was catching and had to be forced.

Great hotel, easy check in and stay! Clean and quiet! Only downside was that it’s in a dodgy area, there was even a shooting round the corner while we stayed there, obviously not the hotels fault though!!

Always Friendly and polite great hotel to stay excellent service and very welcoming staff are great and breakfast is topnotch 👍

From the exterior the hotel didn't look very nice but internal was very different and rooms were very clean tidy and modern.

The staff at the reception was pleasant and helpful. Good room service for the breakfast. The room was fairy clean as was the bathroom . Apart from small stain on the bed sheet, a little bit of broken plaster around the window .The Window was dirty. And the heating dident come on so was a little bit cold in the night.