Ignorant

Good clean hotel just need good refit to make the hotel stand out it's beautiful buildings just need money put into it make it one off best hotels In Torquay

This hotel is designed for the older generation so therefore seems to be operated as a badly run care home. Very patronising. No choice over meal times, dinner or breakfast, 6.15pm and 8.30am respectively. Only had dinner at which service was abysmal, so cancelled breakfast and left after one night!

The hotel reception area has clearly been updated to a high standard, I cant speak for all the rooms as we only saw the room we booked which was awful, small & outdated decor. haphazzard attempts have been made to attempt to update the room but, these should not be let as rooms for holiday makers they are more suited to hostel accommodation. The staff at the hotel are clearly aware of their limitations and I sympathise with their roles, I was pleased I was able to cancel the booking after 1 night and booked elsewhere

Like stepping back in time but room was clean though fittings need upgrading. No hot water for ENTIRE HOTEL during stay which didn’t bother me as I swim and don’t mind. Heard many complaints from mostly elderly guests that filled hotel. The dining room reminded me of a slightly upgraded Butlins laid out regimentally, with bread rolls on each table tables tightly fitted together- staff not terribly professional but trying hard - would not book again as it’s about £110 a room and I got better at another place also with a pool for £65. Pool small but ok.