8.2
Very Good
From 106 reviews
Cleanliness

8.6

Room Comfort

7.4

Service and Facilites

9.0

Traveler Reviews Sorrento Hotel

Number of reviews per page
20
40
Top reviews
Percy
6.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Your bathtub/shower is extremely dangerous as it has an odd protruding section that requires one to take a shower in an odd position. And your plastic tub mats do not have suction cups that keep them sturdy. I slipped and feel twice when the traction mat failed to do its job.
Helbees
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

great
janine
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Lovely sized room for one person and comfy bed. Staff always friendly and attentive.
Mandy
icon-Business
Business
6.0
/10
Reviewed 28 week(s) ago

Hotels.com verified review

The room itself was fine, everything needed to be comfortable but it was so noisy for several hours each evening and around 10 pm there was noise of furniture moving or similar from the room or area above - made it quite hard to rest or sleep
Laura
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 33 week(s) ago

Hotels.com verified review

Clean, cosy room. Excellent complimentary breakfast.
Yian
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

The room is clean, however the wall is very thin, and when we checked in, there is leaking in the bathroom and lack of hot water, we could barely enjoy the jacuzzi. Location is not bad, about 15m walk from the train station and in a very residential area.
Oliver Balint
icon-Business
Business
10.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

Cozy little spot, amazing breakfast, nice staff, and not crowded. Would recommend!
Bryna
icon-Business
Business
2.0
/10
Reviewed 35 week(s) ago

Hotels.com verified review

The smell in the bathroom was suffocating and made it unusable. It smelt like gone off cabbage, must be a sewer issue. I closed off the bathroom and sprayed the room with perfume to mask the smell so I could sleep. The man at the front desk was lovely and bed comfortable
Martin
icon-Business
Business
6.0
/10
Reviewed 37 week(s) ago

Hotels.com verified review

The hotel is clearly indeed of updating. Rooms are fine and were clean. Mine had a sauna and very retro jacuzzi bath, but clearly the sauna didn't work, even though there were instructions (said about turning to number 1 on a dial, but no numbers left and nothing happened). The bed was very soft indeed and woke up very sore. Room did have a decent size TV and a fridge which is always useful. The fact that they are still using lots of tiny single used plastic bottles of cosmetics, in this day and age, is just not acceptable anymore. So easy to change. For the price, £148, not good value.
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CHANDRA
4.0
/10
Reviewed 51 week(s) ago

Expedia Group verified review

Daylight hits room at 4.30 am in summer . Poor curtains does not keep out light . Bar outside will keep u awake late into the night
Alexander
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 51 week(s) ago

Hotels.com verified review

Everything was great except for the beds. Way too soft. Could even feels the springs. Didn’t get none of our family slept well. All other aspects were great
Christina
icon-Leisure
Leisure
8.0
/10
Reviewed 55 week(s) ago

Expedia Group verified review

This is a nice hotel that benefits from an onsite Italian restaurant which serves good food. The hotel is somewhat dated but for some this will add to it's charm. The staff are very helpful and knowledgeable of the area. The hotel benefits from being on a good bus route.
Carissa
icon-Leisure
Leisure
6.0
/10
Reviewed 55 week(s) ago

Expedia Group verified review

The room I was in was a bit dated and right next to the back room of the kitchen, but they closed down at 10:00 pm, so it was more of an annoyance. The bed was ok, but didn’t find super comfortable. The staff were pretty good and helpful. There were a lot of food options around and a bus right outside to get into Cambridge, but you can walk, or bike too.
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robert
icon-Business
Business
10.0
/10
Reviewed 60 week(s) ago

Hotels.com verified review

Nice hotel. Lovely staff. Spotless clean and great breakfast :)
Julie
8.0
/10
Reviewed 62 week(s) ago

Hotels.com verified review

I had an allergic reaction to a hosts cat and needed somewhere to sleep, The Sorrento Hotel was close by and offered a cat free, clean and comfortable place to sleep so thank you
Philip
icon-Business
Business
10.0
/10
Reviewed 78 week(s) ago

Expedia Group verified review

Even though my room was on the ground floor and by the main road, it was quiet and peaceful. Onsite restaurant was really good value and the food was of good quality. Very good location and access to the local area.
Katie
icon-Business Family
Business Family
10.0
/10
Reviewed 79 week(s) ago

Expedia Group verified review

A very friendly and convenient place to stay. The rooms had everything that could be needed and the room furniture was good quality.
Arthur
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 81 week(s) ago

Expedia Group verified review

Excellent room clean and tidy breakfast great selection
Richard
icon-Leisure
Leisure
10.0
/10
Reviewed 88 week(s) ago

Expedia Group verified review

Good choice well run hotel. Loved the location, room, staff and food.
Jinwook
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 89 week(s) ago

Expedia Group verified review

At 10 pm while I was taking a shower, manager who is in night shift, broaken into my room. She said that she broke in my room to check. I was naked, and so uncomfortable. How can it be happened? Isn't it illegal?
Number of reviews per page
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40