Good breakfast clean room.

Staff are good cleaner is good too But the only thing that they didn't do it is the screen wire of the other bedroom need to fix please replace the screen wire.Because its for the safety of kid's from mosquitoes and also small insects.The family room that we was staying in is 21 and 22 the screen wire of the 22 need to fix so please need to be done that for other people as well.On the first day for our check in one of their staff was breaking the door key,we arrived thier on the 17 in a morning on Wednesday 2025 they said someone is goona go and do it,we spend 6 days in their no one was doing it we used one side of the other family room.PLEASE MY ADVICE IS NEED TO CHECK EVERYTHING BEFORE WE CHECK IN WE ARE HAPPY IF YOU GUYS TELL EVERYTHING IS NOT GOOD INSIDE THE ROOM AND ALSO PLEASE WE PAY MOTELS IS A LOT OF MONEY SO WHATEVER PEOPLE ASK TO DO IT BETTER DO IT FOR SAFETY OF PEOPLE AND KID'S AS WELL.OR REFUND SOME PART OF MY MONEY OK THANK YOU

Great room and staff. Room was clean.

The staff are truly amazing and friendly, and I greatly appreciate their warm hospitality. The only concern I have is with the beds in the room. Currently, there are two double-sized beds, which are suitable for two adults. However, for three adults, it would be more comfortable to have one double bed and one king-size bed. This arrangement would provide enough space for everyone to rest comfortably. Aside from that, everything else was excellent—including the delicious and healthy breakfast. Overall, my stay was wonderful, and I am very satisfied. This is my fifth time staying at this hotel, and despite this minor issue, everything else was perfect. Thank you very much, and I plan to stay here again when I visit Samoa in the future.

Friendly staff and clean rooms.

The rooms are spacious and the hotel must be commended as some of there have been upgraded.i have always stayed at Insel for these reasons of safety and the service is good. The service is very good as well.

Loved our stay

Receptionist looked after our request for a quiet room

Love this place

The staff were very helpful and friendly. The location is close to two supermarkets and there is a nice restaurant across the street.

Would be nice to have mirrors in the main room not just bathroom

It was a very friendly environment and helpful reception that help you with everything that you need help with. Thank you Patricia.

Great location and facilities for families (pool, laundry, tennis court and meal options).

Staff were always friendly and very helpful. I would consider staying there again.

Good place to stay, very peaceful. The rooms are clean and comfortable to stay. Staff are so helpful..

Loved the spacious room and facilities. Just need basic teatowel for kitchen Sheets and towels worn out needs replacement please

The staff were super friendly and helpful. My room was clean and the bed comfortable. A supermarket, ATM and several good restaurants are all within walking distance. I look forward to visiting again.

The Insel is a clean basic and friendly hotel close to town. The staff are lovely and very helpful especially Patricia at reception. The breakfast is basic but fresh. The laundry ladies are also very helpful. Negative - paying for wifi. Will stay here again.

Excellent customer service by all. I stayed 5 nights here with my 80 & 84 year parents. The staff were very accommodating to their needs and treated them with the utmost respect. They were loving, caring and professional always greeting you with a smile. Front house staff right through to the back house, kitchen, cleaners were a joy to deal with. We highly recommend Insel to those visiting Samoa it will be your home away from home with Island feels.

We enjoyed our stay and it àlso my first time,Very helpful staff, the rooms were nice and much more space with connecting doors good for family vacation, and also their breakfast is very very good. Good Job Insel and Staff