Overall Ratings & Reviews Hotel Excellency

We got late to the property late night. They made us wait for more than 40 min to just check us in, as the room was still getting cleaned. The Manish front desk guy was shouting at 3 people to get the cleaning done. Eventhough it was well past check-in time, room was not cleaned up. Manish deliberately tried to slow down the process of checkin, so that they get time for cleaning. We were 4 ppl and we had booked the room with bunk bed. We were only provided a room with kind bed. They did offer to put another cot, but there was no space at all, so we declined. Morning at 9, they offered the bunk bed room, but it was only 3 more hours to check out, so we declined. AC was not operating, though it was AC room. Breakfast was there and resturant sevice was ok..but I will avoid this place next time. I will suggest you do the same. I already requested refund for the mismanagment, and still to hear from hotels.com

The linen and all the amenities in the room was not clean. Even room doesn't have a proper ventilation. Additionally, to my surprise the room photos I have seen in the hotel website and the present room condition was totally different. I had a terrible stay. Doesn't worth the money. I regretted booking three rooms for my friends.

I never stayed. When I arrived. They told me they don't accepted the rate abdcthey have bo rooms. And they will pay me back.I never received any money from them.I had to find another hotel?. No I am still travelling when I go back to UK I will contact you.

Great hotel, great rooms, great infrastructure. Unique ambience, clean, spacious and adorable.

Great hotel, great rooms, great infrastructure. Unique ambience, clean, spacious and adorable.Excellent location.

Hotel room and bathroom was clean. Good location, comfortable stay.

All accomodation was good, very helpful staff, breakfast was good & testy food.On main road this hotel.

Hotel was clean & excellent location, service. Near New Delhi Ralway station & metro station. This central point.

Great hotel in a good location. Near NDLS station. The staff were great, helpful and always happy to to make the stay better. We had breakfast and some evening meals where we found the food to be of a good quality.

This hotel is the best and the most beautiful, it is a good place, the main road was very nice.

Hotel and service are too good. Hotel is on main road so its easy for connectivity. Railway stations, chandni chowk, red fort and food streets are very close to this place

Hotel is very good neat and clean…..staff is very humble,helpful Their complimentary breakfast is too good,and they do have their own restaurant which serves good food.

Avoid this place. It’s hard to find and situated in a ghetto. Even autos refused to go to area saying it’s unsafe and it’s no way close to airport as claimed. The rooms are nasty smelly and full of insects. I gave up my booking money and left as soon as I saw the room; the staff then insisted they would have given a better room. The staff is friendly and nice but better to sleep on the street than here. There are a million properties in the nearby area but my feeling is they are all pretty much same standard and better to avoid.

This is the worst hotel I've been in. Everything was dirty: seat of batroom, sheets of the bed, pillows. The hotel change name and Im doubting really about the nice comment they have. We sleept one night, because we arrive at midnings and we left early in the morning without taking shower.

We were unable to find this hotel even with help of Taxi drivers and locals. Tourist Information advised it might be a non-existent hotel with fake reviews.

Les draps étaient sales, la salle de bains très sale, wifi non fonctionnel. nous avons quitté l’hotel avant la fin de notre séjour.

Room had bugs in the living area. Had to get them to spray out several times. Window in the room was not secure. Someone could have easy access to the location without me knowing. Phone was dirty. Needed cleaning. Overall, disappointed and not what I expected.

Very good hotel for the price and popular location. The staffs were friendly and rooms are centrally air conditioned. Closer to the popular shopping areas.

The rooms were really clean and well maintained. The dine in experience and food were good too.Sachin helped us with all our asks and was well behaved. This place is definitely a value for money and is close to many touristy locations

Hotel was Excellent. Hotel location was excellent. Hotel service was very good. Hotel room was a good looking like view & clean. Thanks for Hotel Excellency.