9.0
Exceptional
From 105 reviews
Provided by travelers on
Cleanliness

8.9

Room Comfort

8.7

Meal

8.6

Location

8.9

Service and Facilites

8.8

People often mention about Hotel Neo+ Airport - Jakarta
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Staff Friendliness (14)
Accessibility (13)
Bedroom (13)
Bathroom (13)
Wifi (11)
Hotel Area (11)
Ambiance (10)
Check-in/out Time (7)
Soundproof (6)
Surroundings (5)
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Traveler Reviews Hotel Neo+ Airport - Jakarta

Number of reviews per page
20
40
Customer reviews
Ady S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 day(s) ago
The staff is very friendly, the service and airport pick-up facilities are very good.
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A***h
icon-Transit
Transit
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9.3
/10
Reviewed 1 week(s) ago
Pay more attention to the moisture of the room when empty. It smelled of mold when I first entered the room. Otherwise everything was fine
2 people find it helpful
F***t
icon-Transit
Transit
icon-origin-TRAVELOKA
9.4
/10
Reviewed 1 week(s) ago
From room wise is good, cozy, friendly staff, etc. For short transit, no problem at all.
1 people find it helpful
I***h
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Very strategic location, close to the airport so no need to worry and there is an airport shuttle bus
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1 people find it helpful
L***y
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
Overall the hotel is comfortable, the staff are very helpful.
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1 people find it helpful
K***a
icon-Business
Business
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9.4
/10
Reviewed 2 week(s) ago
Very clean, free shuttle to the airport too, best hotel near the airport
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1 people find it helpful
Z***r
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The staff are all friendly, the rooms are clean, tidy, and nice.
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2 people find it helpful
Accommodation's Reply
29 Jul 2025
Dear Valued Guest, Thank you for your positive review. We are pleased to hear that the friendliness of the staff and the cleanliness of the room made a positive impression during your stay. Your feedback encourages us to continue providing the best service. We look forward to your next visit. Best regards, Fitria Rustam, Hotel Manager
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E***n
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
It's very comfortable and convenient for transit. The rooms are quite small but clean and tidy. It's well worth the price. The shuttle bus service to and from Soekarno-Hatta International Airport is excellent.
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2 people find it helpful
Accommodation's Reply
29 Jul 2025
Dear Valued Guest, Thank you for your review. We are pleased to learn that our facilities and shuttle service provided a comfortable stay during your stay. Your feedback regarding the room size is also a consideration for future development. We look forward to welcoming you back on your next visit. Warmest regards and best regards, Fitria Rustam, Hotel Manager
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Riety I.
icon-Transit
Transit
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
It's perfect for a transit hotel. There are plenty of food vendors and a minimarket on site. The hotel staff is helpful, and we checked out at 3 a.m., and thankfully, there's free transportation to Soekarno-Hatta International Airport. It's great.
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Accommodation's Reply
29 Jul 2025
Dear Ms. Riety I., Thank you for your positive review. We are pleased to know that your stay at Hotel Neo+ Airport Jakarta was smooth and comfortable, especially with the airport shuttle and the support of our staff in the early hours. We hope to welcome you back on your next trip. Warmest regards from all of us. Sincerely, Fitria Rustam, Hotel Manager
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G***t
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
Very good, close to the airport.
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1 people find it helpful
Accommodation's Reply
29 Jul 2025
Dear Sir/Madam, Thank you for your brief but meaningful review. We are pleased to learn that the hotel's proximity to the airport provided a comfortable stay for you. We look forward to your next visit to Hotel Neo+ Airport Jakarta. Sincerely, Fitria Rustam, Hotel Manager
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M***a
icon-Transit
Transit
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
Very close to the airport. There's a free shuttle. Spacious, clean rooms, and clean bathrooms. The hotel is in a relatively new condition.
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Accommodation's Reply
29 Jul 2025
Dear Sir/Madam, Thank you for your positive review. We are pleased to learn that our close location to the airport, free shuttle service, and the cleanliness and comfort of our rooms have provided a pleasant stay for you. We will continue to maintain our service and facility standards to remain the best choice for our guests, especially those looking for accommodation near the airport. We look forward to your next visit to Hotel Neo+ Airport Jakarta. Sincerely, Fitria Rustam, Hotel Manager
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Erwin J.
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Transit
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9.1
/10
Reviewed 4 week(s) ago
Overall, it was very good: clean, friendly staff, and especially the excellent and varied breakfast. However, the cleanliness under the bed needs more attention (there's a lot of dust and trash). The bathroom water heater also needs attention.
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Accommodation's Reply
29 Jul 2025
Dear Mr. Erwin J., Thank you for your review. We are very pleased to hear that your overall experience was good, especially regarding the cleanliness, friendliness of the staff, and the variety of breakfast we served. We also appreciate your constructive feedback regarding the cleanliness under the bed and the bathroom water heater. We will immediately follow up with the relevant team to provide a more comfortable and optimal stay in the future. We look forward to welcoming you back to Hotel Neo+ Airport Jakarta. Sincerely, Fitria Rustam, Hotel Manager
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M***o
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.2
/10
Reviewed 4 week(s) ago
the sound is less clear, you can still hear voices from outside the room,
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Accommodation's Reply
29 Jul 2025
Dear Guest, Thank you for sharing your experience during your stay with us. We apologize for any inconvenience you experienced regarding the soundproofing in your room. Your feedback is greatly appreciated and will be taken into consideration by management for future improvements, so that guests can enjoy a more peaceful and comfortable stay. We look forward to welcoming you back for an even better experience. Warm regards, Fitria Rustam, Hotel Manager
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Azmi N. S.
icon-origin-TRAVELOKA
8.4
/10
Reviewed 4 week(s) ago
Access to the hotel building is a bit difficult
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1 people find it helpful
Accommodation's Reply
29 Jul 2025
Dear Mr. Azmi N. S., Thank you for your review and feedback. We apologize for any inconvenience caused by the access road to our hotel. This feedback is very important to us and will be used as evaluation material for improving our facilities and guest comfort in the future. We hope you enjoyed your stay overall and look forward to welcoming you back again soon. Best regards, Fitria Rustam, Hotel Manager
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I***n
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
I was very happy, especially with the free airport shuttle. I'll definitely stay at NEO+ Airport again sometime and will tell my business associates, acquaintances, and even family about it. The food is quite good, and the TV channels are good and there are plenty of choices.
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Accommodation's Reply
29 Jul 2025
Dear Sir/Madam, Thank you for your positive review and trust in Hotel NEO+ Bandara. We are very pleased to know that you are satisfied with our services, especially the free airport shuttle. Your support in recommending us to business relations, acquaintances, and family is an honor that we greatly appreciate. We look forward to welcoming you back again soon. Warm regards and God bless. Sincerely, Fitria Rustam, Hotel Manager
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D***y
icon-Transit
Transit
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9.4
/10
Reviewed 5 week(s) ago
Clean room, cool room view in the afternoon, can see planes taking off, quite complete breakfast, friendly staff.
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Accommodation's Reply
29 Jul 2025
Dear Valued Guest, Thank you for your positive review. We are pleased to know that you enjoyed the cleanliness of your room, the stunning evening view, the breakfast, and the service from our staff. Watching the planes take off from your room was a unique experience that we are proud of. We look forward to your next visit to Neo+ Airport Jakarta. Sincerely, Fitria Rustam, Hotel Manager
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Ria a.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
Spacious rooms and friendly staff, there is a free shuttle to the airport.
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Accommodation's Reply
24 Jul 2025
Dear Valued Guest, Thank you for your positive review, Ms. Ria. We are pleased to know that you enjoyed our spacious room, the friendliness of our staff, and the airport shuttle service. This feedback means a lot to us. We look forward to welcoming you back in the future. Best regards, Fitria Rustam, Hotel Manager
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M***d
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
Friendly staff, clean and spacious hotel, free shuttle to the airport, friendly and punctual driver. Can be a subscription, always success greetings.. The hotel manager works very well, so the hotel team works optimally.
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Accommodation's Reply
24 Jul 2025
Dear Valued Guest, Thank you for your appreciation and positive review. We are very pleased to hear that you were satisfied with the cleanliness of the hotel, the friendliness of the staff, the shuttle service, and the overall performance of our team. Your comments motivate us to continue providing the best service. We look forward to your return visit in the future. Best regards, Fitria Rustam, Hotel Manager
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A***s
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 5 week(s) ago
There's a free airport shuttle service. Awesome!
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3 people find it helpful
Accommodation's Reply
24 Jul 2025
Dear Valued Guest, Thank you for your positive review. We are delighted that you were satisfied with our airport shuttle service. We hope you had a pleasant overall stay. We look forward to your next visit. Best regards, Fitria Rustam, Hotel Manager
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J***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Satisfactory at this hotel. Will stay here again
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Accommodation's Reply
24 Jul 2025
Dear Valued Guest, Thank you for your positive review and trust. We are delighted to learn that you had a pleasant stay at our hotel. We look forward to welcoming you back in the future. Best regards, Fitria Rustam, Hotel Manager
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Number of reviews per page
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