The guy at the reception was most unfriendly and made the most unimpressive welcome ever! Even though we booked twin-bed, he made it look like it's a favour to give us one. Few minutes after, he handed over to a lady, and we went to inquire. The lady changed it promptly to twin-bed and transfered us. So the guy was unnecessarily uncooperative! The following morning, our pick up vehicle was running late, and we asked for a delayed check out of 30 mins to an hour, this same guy bluntly refused insisting we would have to be charged. He practically forced us out. Very bad customer service. He is not a credit to the organisation.