Check in took forever. When we arrived, the guy on reception was dealing with another guest who was having communication issues, so we were left standing in the corridor for about 15 minutes before we could even check in.
Then I was told there was a £75 deposit to pay, which was never mentioned when I booked or in the confirmation email. Apparently it takes 7–10 days to get it back, and if it doesn’t show up, you’re told to contact your bank. It would’ve been nice to know about this beforehand. I don’t really understand why they don’t just keep your card details on file and charge you if there’s any damage.
We got upgraded to a suite, but it was still really small so I can’t imagine what the room we’d originally booked would have been like.
The room was okay cleanliness wise. The beds were clean, but the floors and walls definitely weren’t. We didn’t use the kitchen because we were only there for one night, but if we’d been staying any longer, I would’ve expected it to be cleaner.
Overall it’s fine if you just need somewhere to sleep and won’t be spending much time in the room, but I wouldn’t choose it for a longer stay.
(There was a resident cat who was absolutely lovely)