Very helpful staff, polite and pleasant, food good, will stay again

Clean room, huge comfortable bed, big bath and shower. Staff were great too, especially the bar staff

Great breakfast, clean and tidy, nice bar area

Room was good spacious clean. Staff friendly and helpful

Yes

Good breakfast, friendly staff

I had the bed, breakfast and dinner option, although there was a reduced menu for the option there was still a good selection, all of the food including the breakfast was fantastic. The room was a good size but the outdated and damaged furniture let it down slightly. The evening bar staff were above and beyond in the level of service i received. Will definitely stay here again

Room & bathroom clean, bed firm. Staff pleasant breakfast dissapointing, large portion but poor quality and served Luke warm, cold plates

Beautiful hotel , lively clean rooms , would stay here again

Nice staff, great place. Cleaners, small tip… anti mould spray on bathroom tiles. Bathroom yuk

Lovely stay at a historic castle with ties to my family.

Room very clean but could of done with bath mat in bath as slippery. Staff very polite and helpful.bar very nice.didnt require parking.only downside.a lot of noise in garden till very late due to a function

Friendly and helpful staff but just not enough of them. It felt like a corporate profit-driven process has stripped it of the charm I'm sure it once had (as a restorative leisure milieu). Sad, but the way of the world I fear.

If you use a wheelchair make sure you state this when booking. Accessible suites are only available on the 2nd floor and the lift does not go to the third floor. We were on the third so we had some steps to use and drag the chair up. An access ramp is at the side of the building but, if you cannot do stairs, you have to wheel through the outside bar patio in the front, into the back of the bar, through the restaurant and out into the lobby. Very small lift as well if you have a lot of baggage and a wheelchair. Make sure you order your meals AT THE BAR. We were not told this at check in (although they made a reservation for us at the restaurant they neglected to mention we had to go to the bar to order) and we sat for 15 minutes waiting to flag a server! The hotel itself was nice (we had adjoining rooms) and rooms were clean and comfortable. It was very noisy though as you are on a main road (lots of motor bikes!), noise from the patio at the bar and noise from people entering and leaving the building. I'm not sure we would stay there again, but it was great experience staying at an historical building right on the Ryde seafront.

This is a brilliant location in IoW - we used it for the festival. Some issues with cleaning as we had mugs not washed out, tea and coffee not replenished and our soap ran out in the shower. That said, it served a purpose and we’d be back.

At £170, we expected a far cleaner nicer room,. To be fair, the staff had had an incredibly busy day due to the festival. But honestly at that price, I won’t be using green king again.

A good hotel with friendly staff. It could do with net curtains in rooms overlooking the beer garden to help with privacy the only option is to close the black out curtains

Excellent staff especially front desk and very helpful.

We had a water view and although it is old it is very nice. The staff was great and the diner/breakfasts were fabulous.

Located right on the shore of the Solent RIver and close to the CBD of Ryde, this old castle was a perfect stay and it was a pleasure to watch all the boats and ships going in and out of the Port of Southampton, as well of the coming and goings of the hovercraft nearby. Room was not huge, but a reasonable size for the two of us and comfortable. Room was in good condition and the staff were friendly and prompt. Whilst there is parking on site, it is also available to patrons of the hotel so sometimes there can be limited parking. All guests must register their cars with reception. We had 3 heavy suitcases so it was great that they have a lift, but it only goes to the first level meaning if your room was on the second level you would need to carry them up the stairs. We would definitley stay again