We stayed at the Sofitel Cairo Downtown with my wife and teen daughter for three nights before heading to Giza. Our Prestige Suite had two balconies and a separate bedroom. Staff was professional and attentive throughout. I highly recommend the Millesime Club option, which provides excellent complementary breakfast and afternoon tea. All in all, an excellent stay in Cairo.

We had a very good stay at the Sofitel. The pool area was very nice and the lobby is beautiful. Only drawback is the smoke in the lobby. Makes it harder to enjoy. Room was a bit small as well but ok. Staff were helpful. The other Sofitel in Cairo is at a better location though so I would stay there next time.

xx

body soap and shampoo containers were empty

I had a wonderful stay! The staff are truly amazing—from the moment you walk through the door, to the reception team, and the breakfast staff. Everyone was incredibly welcoming, friendly, and professional, making me feel valued throughout my stay. Their exceptional service and genuine kindness made all the difference. I highly recommend this place....

Exceptional hotel in Cairo. Restaurants was great and excellent shisha service provided on roof top.

Everything was perfect I really like it .the only thing I didn’t like in Sofitel downtown Nile is every night in the lobby, you see a lot of people and a lot of girls did dressing no properly and is not safe for the family just at night. I had 15 years old girls. I was scared to let her go around the hotel walking by herself at night after when I see all these people’s, specially the girls dressing Improperly very bad and with bad attitude .I really this is only my concerned about the night at Sofitel .

We thoroughly enjoyed our stay at Sofitel. We initially had a problem with our room at check in and were having trouble closing our door meaning we couldn’t leave the room unattended/rest as we wanted. However, the issue was resolved promptly. We felt the hotel was clean, the staff were very warm and professional. In addition, the breakfast was outstanding and all staff at the buffet were extremely attentive. We only wish we could have stayed long we to enjoy it. For reference, we were 2 adults and 2 children.

Adnan from the house keeping staff was phenomenal. Overall I loved my stay

I had medical emergency issues The doctor's arrival took more than an hour.

I’m giving it a 3 because of the smoking in the common areas, including around the pool. It’s a real turn-off in 2026. A smoke-free environment would make the experience much more enjoyable.

Staff were kind and good tasted perfect just felt a little let down since I took the family for lunch in the hotel and was waiting for room to be ready and no one let me know the room was ready until I actually went and asked also with laundry service some stains weren’t removed required dry cleaning so I paid for the service twice but overall perfect place to stay staff are perfect they are all so friendly and helpful the room was very spacious with beautiful views of the Nile

perfectly adequate no issues

Everything about this hotel was excellent, a clean room with deep soaker tub and view of the Nile (executive room). All the staff from reception to housekeeper to lifeguard were pleasant and helpful beyond belief, I have never felt so pampered. The executive lounge was wonderful for food, snacks and drinks, all staff courteous and professional. I would highly recommend this hotel.

Great

Although the amenities were great in the room, the staff didn’t clean the balcony y on a daily basis or the floors in the washrooms unless they were specifically asked to do so. Also during my 8 day stay I never enjoyed a warm shower let alone a hot shower, the water was always cold. The bar is totally over priced, I used a few drinks, some nuts and chips and was charged 175$ American which is gouging in my opinion. Otherwise the staff downstairs were all helpful and respectful.

Staff members were attentive and genuinely seemed to care about your concerns.

Very good location , very clean hotel and very friendly staff.

A nice hotel. Used the pool which was needed in the heat. Friendly staff. Wedding by the pool meant a very noisy night. Cleaners knocked early to clean. Not enough lifts. We’re given an upgrade - not sure what it would have been before! 3 people in the room amenities for 2, even when I called and asked first more, nothing was received… ie. cup, bottle water, nothing major!

Just know that free spa is not including massage