Thank you for taking the time to share your experience at The Lamp.
We are sorry to hear that your experience was not perfect due to the soundproofing and inconvenient location. Your comments about noise, slope of the walkway and luggage assistance are things we take seriously to improve the quality of service, especially to ensure the safety and convenience of all guests, including female guests carrying heavy luggage.
We would also like to thank you for your positive comments about the room space, amenities, cleanliness and friendliness of the staff. We are pleased to know that you are satisfied with the decoration style and support for early check-in.
Regarding the lighting in the bathroom and room, we will review to adjust it to better suit the needs of guests' makeup and personal activities.
Thank you again for your sincere feedback. Hope to have the opportunity to welcome you back under better conditions.
Sincerely,
The Lamp Team