This is not a hostel and there is no onsite reception staff. When we arrived to check in there were two other parties who were distraught and had been waiting for check in instructions. Emails said to contact them via WhatsApp but no WhatsApp number was given. Once we called one number and were given the correct WhatsApp number they were slow to respond. Once check in information was given the door to my floor was broken and I couldn’t access. Cleaning staff tried to help. The rooms are fine for the cost and the spaces were clean. When we requested more toilet paper in the shared bathroom it took them a full day and all 3 bathrooms on two floors were without toilet paper for that time. My friend messaged them about this multiple times and they began simply ignoring him. A neighbor was locked out of her room at 5am crying in the hall because her door code was not working and she had to get to the airport. Again, the biggest problem with this place is the lack of staff. They’re making a lot of money I’m sure by having no staff. Cleaning staff were great though and I’m sure they’re doing more than they are paid for.

Buena locacion, cerca de estacion Bilbao. Buena opcion para un par de noches.

Great location, easy check in, clean room & responsive staff. Thank you for a great stay!

It was a clean room but there was no body soap and the water pressure was very weak. The bathroom needs lots of work. The room was very simple which I did not mind.

The check in process was not efficient. You need to wait to receive an email which has digital keys that you control with your phone. The room itself was basic but clean. Notably I could not locate the wifi passport located inside of the room. The property itself is somewhat old and dingy, with aged fixtures and amenities.

For the price, it is unbeatable. Of course, it was good to read previous reviews, as you do have to obtain a code prior to entering the building. Cleanliness was superb, privacy was superb, in an amazing area, the cleaning staff were extremely friendly and helpful when i was dealing with minor issues regarding extending my stay. The customer service is easy to contact, and very quick to help. The room was very clean, the bathrooms were huge. It was overall, an amazingly good experience considering the price. No complaints, everything was great!

The check-in was delayed. The communication with the staff was difficult. Restrooms dirty

Estaba muy bien pero cuando me iba a el ascensor estaba apagado. Tuve que bajar 4 pisos con 3 maletas.

This is a hostel not a hotel. If you keep that in mind it is good. Rooms were private with a code to get in the building and your room and your floor. Elevator is tricky but just know if it is not working it just means someone did not close the door. Just go down or up the stairs to find the floor the elevator is stuck on. Stairs are easy. We were on the 5th floor and to go down the stairs is fast. Bed was comfortable. Towels provided. Extra blankets were under the bed. Just lift the mattress. The kitchen was clean. They had washing machines although did not use. Price was great. Check in process was easy enough once you got the code. Just do the early check in. Only 20 minute walk to down town. Bring your own toilet paper if you have room in your luggage. Toilet paper is provided but better safe than sorry. lol.

This is one of the worst places I’ve stayed in mylfe. Please pay a €20 more and go to a decent place

Expensive and without amenities.

The only advantage of this hotel is its proximity to the metro station. It is extremely noisy, especially at night, as there is a nightclub right next to the hotel. The floors creak loudly, and you can clearly hear people coming and going. There is no air conditioning in the room—only a fan that doesn’t cool the air, which is unbearable when it’s over 30°C outside. There was no room cleaning or towel change during our stay. For two people, there was only one set of towels provided. The bed was not The only advantage of this hotel is its proximity to the metro station. It is extremely noisy, especially at night, as there is a nightclub right next to the hotel. The floors creak loudly, and you can clearly hear people coming and going. There is no air conditioning in the room—only a fan that doesn’t cool the air, which is unbearable when it’s over 30°C outside. There was no room cleaning or towel change during our stay. For two people, there was only one set of towels provided. The bed was not just small—it was very small for two adults.

Pésima comunicación. El check in lo hice online desde las 9:00am y no me contestaron hasta las 6:00pm el día de la reserva. Tuve que hospedarme de emergencia en otro sitio la primera noche por su ineficiencia. Y además el shower no contaba con agua caliente. Tuve que bañarme con agua congelando. Terrible experiencia.

No lo recomiendo a nadie, el check in es online después de un proceso largo y complicado que nadie te explica te dan un codigo se acceso que no funciona y que cambian hasta que por descarte uno te permite entrar. Nos demoramos más 2 horas durante las cuales el resto de los inquilinos que nos veían nos relataban historias similares

I loved this place and would recommend it to anyone.

Took me an hour to be checked into my room. Terrible communication and service (or absence of it). Asked to store my small backpack since my flight was in the evening but was not allowed to even though I could clearly see other people’s luggage kept in a hallway. Noisy at nights. Wanna save your time and mental health - don’t stay here.

Arrived and you have to pick up the kids 30 min away, never say the bath and the kitchen is share, and my breakfast was. Stole from the kitchen Disaster

Despite the fact that the neighborhood was amazing and that I booked for 10 nights, I couldn’t sleep not even for one night in this property. The level of cleanliness of the bedroom, the shared bathroom, the smell in the apartment was disgusting! The management was not helpful at all and would not refund a penny from this stay! A total waste of money, time and energy! I arrived at night and as I couldn’t stand this horrible apartment, I had to book a hotel in the neighborhood that was way above my budget (5 times more than this one! )… Definitely would not recommend to stay there!

Pros: Close to metro station. Fairly Clean It has a shared kitchen for you to cook or wash clothes. Affordable Private room Cons: No programming on t.v, just a few local channels with really bad antenna reception. A theatre below room 108, they sometimes party all night long and it's impossible to sleep because of the noise. I lived one of those nights! There are 2 washing machines but no clothes dryer . They don't pick up your trash from the room or clean it, or change your towels for your entire stay. There's nobody to take care of your needs on site. You have to call them at another property and sometimes they are not reachable right away.

Very nice location close to a metro that takes you to Gran Via and other areas of Madrid. The check in process was slightly inconvenient, as it was at a different site from the place I was actually staying at. Aside from that, my stay here was very nice. The facilities were passable and I felt safe while I was here.