Hard to find it as this is not an individual hotel, it's inside another hotel without any indication. Room facilities are very old, no utensils, no shampoo, etc. The only good thing is the location, very convenient to everywhere but nosiy as well

The property was listed as The Loft but it is really Hotel Castilla II. The taxi had a hard time finding it because its in the smaller alley. The hot water is limited so quick showers were needed. The shower drain was also very slow. But the location was fantastic! You are at the center of everything. We love that part. If they would renovate the bathroom and fix the issues its an easy 4.5 stars.

The property was very clean. The location is excellent.

Clean room

This place is genuinely awesome . The 4 people suite has everything I need for my family . It feel I was in my own piso in Madrid . For sure this will be the only place I will use for my next visits !!! Thanks

Spacious loft excellent location great staff we will be back soon!

Perfect location, good privacy. No houskeeping the whole 5 days we stayed.

Perfect location for a week’s stay in Madrid. We were in the middle of everything. Close to metro and train station. Will definitely be my first choice when we return to Madrid.

We stayed 3 days, but only thefirst day room was cleaned, there was no full length mirror and the only mirror was in bathroom which was already a small space . Staff was not so helpful.location is close to all the tourist sites but expect lot of crowd and noise.

Very convenient central location one street away from Plaza del SOL and a 5 minute walk to Plaza Major. Reasonable price for a small 2 bed apartment with bathroom, kitchen and lounge. Ideal for short or long stays.

Great place to stay to check out Madrid. Clean, quiet, affordable. A little difficult to find the entrance but the staff (and surrounding lofts/businesses) are very friendly.

The reception staff was very accomdating and even let us leave our luggage in storage at their place. Everything we needed was in our room. The location was terrific with eateries and shopping areas close by and convenient.

Very pleasant appartment. Clean. Comfortable beds. A bit difficult to locate as the name of the appartments are not outside. Excellent location for city centre. Everything accessible by foot from here.

We liked everything at and near the property. It is centrical and everything needed was close by. What was disconcerting was that the property announced itself as a sort-of-hotel but not really. It never said it was a Hostal and the name on the outside says: "Castilla II" which was never mentioned when searching for the property. So it made it difficult to ensure that we were at the right place. Other than that, it was clean, the right size, and we enjoyed our stay there. Thank you!

Everything about this place was very good. The service , the space and the location. Everyone was nice , especially Pablo.

Great location; clean and pleasant building. Friendly staff

I enjoyed the walkable distances to the Plaza Mayor being in contact with local people learning about crucial& historic landmarks. Having the taste of the food, tapas, paella, rabo de toro within walking distance! I highly recommended to families or "solo" travelers to be in the heart of Madrid, taking the metro is convenient and fast way to know the city.

I reserved this room because the advertisement offered laundry services. Upon arrival I was told they don't even have laundry and they were unwilling to make any concession. I asked for a small discount allowing me to go do my laundry in a public facility and they declined claiming that the information I got was false and they didn't know how I got it. I told them I would write a review stating my disappointment and they got very assertive asking me to leave. I called expedia and they claimed I should have gotten laundry, A small concession as I requested would have gone a long way to make peace and secure a happy customer. Also, daily cleaning is not available. Homeless sleeping outside of hotel. And hotel name is different than advertised; it is actually a hostel. Very confusing advertisement

Great stay for a few days. Beds were comfy. Location was fantastic! Staff were proactive and always very helpful. We woukd be happy to return here!

Muy amables el personal.Lugar perfecto para todas las actividades