The apartment was great. Clean and Tidy. Very close to Metro station that takes you directly to Madrid downtown (stop name "Gran Via"). There is bakery and market shop 100 steps away. Con: The board at the location did not say "SmartR

There was no staff there at all and we had trouble getting into our apartment. I tried sending them a message via Expedia, what’s up and called them and got no answer. At 10:50am promptly someone was knocking on our door asking us to leave already. It has been the worse stay I’ve ever had.

Remote for tv didn't work. Check in was a little long and cumbersome. Lady didn't answer on WhatsApp. When I called English wasn't that good. Just needed room number and code... took like an hour...windows need upgrading can hear traffic a lot. Ac was good. Good location

We landed in Madrid at 10 AM. They wouldn’t let us check in until 3 PM .we were stranded with no place to put our luggage or rest. There’s no human being there and it’s all online. There’s also no room cleaning. I would say the area is very nice. There’s so many useful things around such as breakfast places and supermarket. It’s a local area not far from the airport or from center madrid. The area is 10/10 with metro 200 ft away. A person there and a mini office there would make the experience better.

Inpossible to contact the owner ... and poor online service ... also smart system doesn't work for me , so never have my key passcode , so Expidia relocate me to another hotel.

Terrible experience!! The hot water, the building is falling apart, the stairs were extremely dangerous especially for kids. I tried calling multiple times to the management and no answer.

Fantastic location. Very clean rooms.

Address shown on hotels.com not address of the hotel. Arrived at wrong address in the middle of the night not speaking the language. Luckily I found the address which wasn’t even the front entrance. Thankfully they have 24/7 number I called and they helped me find the place which was on the other corner. Nice place. But arrival was harrowing to say the least

Everything was good but the bathroom was

The photos were great however they did not match the quality of the space. The bed was tiny. The towels old. The lack of parking left us searching for two hours in the pouring rain with little to no assistance. The location is next to a busy road which you hear throughout the… way overpriced. We have stayed multiple times in Madrid and never had this poor service. Not to mention they entered our place without permission after we had checked in to drop off a small dog bed and dog bowls. Nice gesture for the €30 per few however we already

Amazing apartment! We loved the apartment itself, the layout, 2 bathrooms, cleanliness and style etc. check in was so easy and I like that you’re given a code to get in. There’s a supermarket and coffee shop/bakery just across the road, so convenient. Restaurants and shops along the main road too. We got Ubers into different parts of Madrid everyday and was so cheap and the apartment was easy to find. The only problem was that we had 2 children with us sharing a double sofa bed but there was only one spare pillow for them so they each had to take turns using the one pillow or the sofa cushions. I sent a message as soon as we arrived asking for another pillow and I did get a message the next day asking if we still needed one to which I replied yes but we never received a pillow or a reply. So I would say that’s the only negative part of the stay - the communication. Great other than that and I would definitely recommend!

Good

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Be aware that if you are coming in summer, you may sleep hot! The property claims to have air conditioning in all rooms, but it's a false claim. One of the rooms didn't have an AC. When I messaged management, they told me that I could use the split unit in the living room to cool the room, which is about 25 feet away! Of course, I had to sleep hot for four nights... When I told them about the claim of all rooms having AC (air conditioner), they didn't bother to reply to me anymore! The property was alright, but for $1k for four nights, I didn't expect to sleep in a hot room.

Customer service was great! They got back to me quickly when I had questions. Check was easy and my family loved the space. The neighborhood is great and the metro is a 2 minute walk.

Thank you!

Wonderful! I highly recommend staying here! Fabulous neighborhood. Close to train and bus, walkable. Staff was very responsive.

Place was great, clean and mostly wheelchair accessible. Bars around toilet would have made it better. Neighbourhood is meh but we were only there one night.

Wasn't clear that check-in information and entry details would be done through WhatsApp... please make email notifcations of how communication and entry will be done in the future.

At 1st was a little hesitant by the location, but man was i wrong. The place is conveniently located so you can have AMAZING views of the city. My family and I loved this place, cozy and beautifully decorated, supermarket right in front, laundromat and more.. Dont think about it, this is the way to go. Public transportation there as well. Very very convenient. Thanks again.