We arrived to find the front door locked and no one there. A key pad was beside the door. I had been sent a check in confirmation but it was in Spanish. This seemed to say that entry was to use the key pad numbers preceded by the room number....but we had no room number as we hadn't checked in! After many attempts we got the door to open. Next was to find a room. The reception was unattended and we had to search the hotel's paperwork to find that we expected and had been allocated rooms. We located keys and found our rooms - which were very nice and as expected. We saw no one until breakfast and when we checked out there was again no one there. In the end our stay was ok, but it was disconcerting to say the least.

Older hotel with 2 floors of rooms around an open courtyard. Lovely decor.

Charming hotel with lots of interesting features. Comfortable room. Nice breakfast. Service was a bit haphazard but staff were friendly and helpful

Horsey country with sandy streets and wildlife park next to it

A different place to stay. Quite unique. Missed a fridge and hairdryer. My fault I should have checked. Other than that everything else fine. Only stayed one night as I was travelling on.

It's a pity that it is not allowed to use the swimming pool. Nice building. Quiet place.

Reallly enjoyed where the city of el rocio. Great food great staff. Great getaway from the city.

A nice town to visit, especially for bird watching. The Palacio was a little hard to find. There were no signs directing us to the hotel, compared to other places that had directing signs.

we were made very welcome , the staff were very helpful.

This is in the unique and rustic town of El Rocio. It was very clean, and the staff was very friendly and helpful. The free breakfast was a wonderful combination of meats, cheeses, fruits, breads and pastries. Wonderful!

THIRD WORLD LOOK TO TOWN..............................................................

Nice hotel very typically Spanish decor, comfortable rooms. Convenient for the National Park, local beaches etc. Great atmosphere in town, very unusual sand on the streets, lots of horses and horse driven vehicles.

Room very small. Step up into bathroom was dangerous. Only one long pillow for 2 people in a double bed. Although not needed there was no A/C. Heat was from an oil-filled radiator. It is a long time since I was in a room with no hair-dryer. No fan or window in bathroom. Breakfast was acceptable.

Nos sorprendió mucho la ubicación lo accesible que está todo.

Todo mal desde el principio. Anunciado como 3* con piscina, solo tiene 2 (eso pone en la fachada) y sin piscina (o puedes ir al polideportivo). La habitación estaba sin hacer, y cuando la hicieron, estaba sucia (matas de pelos varios y ajenos). Únicamente Ana, la recepcionista, permitió mejorar lo que iba a ser una terrible experiencia. Lo cierto es que se desvivió por hacer todo lo mejor posible, al menos hasta donde pudo, lo que siempre es de agradecer. Durante el desayuno, una enorme cucaracha correteó por el patio. Todo muy terrible y desaconsejable.

Ha sido una experiencia muy agradable, el personal muy atento y no falta un detalle. El desayuno muy bien volveremosSi

We did not even manage to reach the Hotel because the towns roads were flooded after heavy rain. The streets were just mud. The road to the Hotel was totally closed. The re-routing option was impossible. We had no other option than to book another hotel. We called the Hotel and explained the situaion. They simply asked us to contact Hotels.com. This we tried to but it was impossible to reach Hotels.com. There is no mail address, the Chat is to a Robot and the phone number did not pick up the booking and thus it was not possible to get through. I am a Gold member in Hotels.com but frankly I think I have to choose other options now.

En general no cumple con las expectativas. Primer día no pudimos desayunar, pues lo pusieron 20 minutos tarde e incompleto. En teoría es desde las 7 para los que salen de excursión. En la habitación 1, hay un enchufe. En otras habitaciones, además del closet no hay donde poner nada, nunguna cómoda o superficie. Se escucha absolutamente todo en cuanto a ruidos.

Un palaccio charmant au milieu d une ville fantome. Nous n avons vu personne au check in ni check out . Totalement autonome. Un seul restaurant ouvert. Ville deserte et depaysante

Ich komme immer wieder sehr gerne hierher. Ein positives Beispiel an Gastfreundschaft und Service.