As a first-time visitor to Madrid, all I was looking for was a room with a bed in a convenient location, and HNGI certainly provided that: great location just off Gran Via close to the B

Very basic, tiny room. Helpful staff. Great location.

Clean room, good staff and availability. Rooms are code to one another so every door slam and conversation and water running is audible.

Staff was very nice and friendly, the place is really well located, building is old but you’ll have what you need for a fair piece.

THE EXPERIENCE WAS REALLY UNPLEASANT. I booked a single room with shared bathroom. There were 2 bathrooms, one with hot water and another one without. Everyone would choose the one with hot water for showering, so do I. But I realised they locked that bathroom. I thought someone was inside so I decided to delay showering the next morning but it was still locked. Then I knew they locked the room instead of it being occupied. At the end I did not shower, I was so greasy! SO NASTY I don't understand why did that happen it is just UNACCEPTABLE. This service is so basic.

Carolina at the front desk is such a sweet beautiful woman very kind very clean and an amazing location close to the bus stop to the airport I will definitely book again on my next stay !

God service.tidy all through Friendly staffs. Always ready to render help,when needed

Really friendly reception, and the 2nd day offered me a bigger better room after the other person checked out. Great location & great experience. Only downside was noise from the street and with no air conditioning it was really hot in the summer.

Great location. Easy walk to Chueca or Gran Via. Small but clean room. Nice shower. Hot water.

Good

It is smack right in the centre of everything - subway, bus stops, restaurants, shopping, tourist areas, entertainment district, Parque El Retiro, the Prado museum, etc.all within walking distance. Taxis can be flagged a few steps away from your room. Even Puerta de Atocha is closeby. The room is clean and I have a bonus of an en suite bathroom all to myself. Muy perfecto!

Good

Very simple, travel hostel but clean safe. lots of restaurant options nearby.

I would not recommend anyone to book the single room. There was no window (which was not advertised) so there was no natural light at all. However, it did have a large hole in the wall, looking out onto the internal staircase. There was a metal grill over the hole, so it was secure, but it was completely open to all the noise of people coming and going at all times of the day and night, the banging of the front door, people going up and down the stairs, right outside the room. Also, during the night, every time someone used the light for the stairs, it lit up the bedroom, because all that covered the hole was a piece of paper. So if the noise doesn't wake you, the lighting up of your room will. Also there was no soundproofing at all, so everything could be heard inside the hotel too, including everyone's conversations, people in the bathroom, everything. It was impossible to sleep and the room was actually depressing.The staff were nice and the location is good, but no way does that make up for the very negative things about this stay. I recommend to avoid.

Friendly staff, available 24 hours. Clean. But tiny room, shared bath good enough only for an overnight.

My room was without the windows but I knew it before booked it. Super good service, very clean and super good price.

For the price offered, perfectly acceptable standard of accomodation. Bed was comfortable, had no issues with the ‘shared’ bathroom. Very worthwhile experience!

Clean property, welcoming staff

Super clean! Central location! Cross the hostel is a super nice organic Restaurnat with good meals and amazing waiter. Easy to take bus directly to airport,

I chose this hotel for my last night in Madrid knowing I would not be spending much time there. It worked out perfectly. The room was small but a good value for the money. The facilities were clean and the staff were helpful. The hotel is in a very good area and is an easy walk to many of the main sites. I was very happy with my stay.