The entrance was off-road, the room didn't match the picture, it was very dirty and full of flies. I chose the option that didn't serve breakfast, claiming the chef hadn't arrived yet. I was so uncomfortable that I checked out at 8:00.

1. Friendly staff. 2. Unable to order food suddenly because they said the kitchen was broken, no one was cooking. 3. Can be helped to order food from outside but not order the food according to the order requested. 4. The shower jet always comes off when used because the water pressure is high so it is always wet when using the toilet. 5. The drain in the bathroom does not have a good path so soapy water still pools under the sink and becomes slippery. 6. The view is good and my children like it. 7. There is no room cleaning in the morning so trash piles up in front of the room and attracts lots of flies.

My first time staying in Kintamani, I chose Onion Hill. The reviews were good, but it turned out to be completely untrue. Here's the truth: my husband and I returned home with itchy hands and feet. We even went to the dermatologist, but they gave us wasp oil, but it didn't work, and the itching only worsened. The bed sheets were dirty and itchy, and the towels were black and dirty, but we didn't use them. There were insects on the floor. The bathroom smelled bad, and the hot water didn't work. There weren't many electrical outlets. We weren't given a room key when we checked in. We asked the staff for information, but they didn't provide a key, and they guaranteed 24-hour security. We, the newcomers, felt uncomfortable taking turns guarding each other because we were the only ones staying at the time.

It happened to be a night walk, with minimal lighting from the main road to the entrance...

The staff is friendly and fast, the place is comfortable, the amenities are complete, the view is also good, the price is really worth it with the jacuzzi facility✨

Hotel staff and management are super friendly, can help with rescheduling