Overall Ratings & Reviews Kayu Tangi Guest House Syariah

Hi Adi Fitriani Cahyadi, Thank you for your review. We would like to clarify that our property is still operating as usual according to the operating hours that we have informed. We have provided facilities according to the room reservation that you have booked. In fact, we offer alternatives to stay at our other properties as well as free room upgrade options as a form of attention to the needs of you and your family. However, we note that you and your family did not check in on that day at our property. Since your reservation is non-refundable, we are unable to fulfill your refund request. We hope this clarification can prevent misunderstandings and maintain the reputation of our property. Thank you for your understanding.