Cihampelas Hotel 2

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8.5
Very Good
From 82 reviews
Provided by travelers on
Cleanliness

7.8

Room Comfort

8.0

Meal

8.5

Location

8.9

Service and Facilites

8.2

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Distance to City Center (5)
Accessibility (5)
Surroundings (4)
Wifi (4)
Ambiance (4)
Family Friendly (3)
Staff Friendliness (3)
Check-in/out Time (3)
Bedroom (3)
Hotel Area (3)
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Traveler Reviews Cihampelas Hotel 2

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Customer reviews
M***h
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Leisure
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9.1
/10
Reviewed 1 week(s) ago
Super duper wow, it's really comfortable to stay here
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R***h
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Staycation
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8.8
/10
Reviewed 5 week(s) ago
The hotel's appearance from the outside and lobby is nice and contemporary, but when you enter the room, it looks like an old hotel, there is no water heater, the telephone is broken, the shower jet and the dispenser are broken (but they are quick to fix it), and the hotel towels tend to take a long time to arrive because the color is very dirty.
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Accommodation's Reply
15 Apr 2026
Dear Mr./Ms. R*h, Thank you very much for your stay at Hotel Chihamperas 2 and for taking the time to provide us with your valuable feedback. We are delighted to hear that you enjoyed the hotel's beautiful exterior and modern lobby. However, we apologize for the inconvenience you experienced regarding the in-room amenities, particularly the water heater, telephone, toiletries, and towels. We take this matter very seriously as these did not meet our hotel service standards. We appreciate our staff's prompt response and resolution of the issue. We will forward all customer feedback to the relevant departments and are committed to improving our service and quality. We hope to welcome you back again and ensure you have an even more pleasant stay in the future. Thank you again, Sincerely, The Hotel Management Team
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j***i
icon-Leisure
Leisure
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7.9
/10
Reviewed 6 week(s) ago
Old hotel... Dim lights... Low water flow in the morning... Not bad for those who just need a location in the city center to rest.
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Accommodation's Reply
08 Apr 2026
Dear Valued Guest, Thank you for taking the time to write a review about your stay. We appreciate all your feedback, especially regarding the lighting in the room and the water pressure in the morning. We will take these suggestions into consideration and make improvements to ensure all guests continue to enjoy a comfortable stay. Furthermore, we are pleased to hear that our hotel's location in the Chihampelas area continues to provide convenience for your stay in Bandung. We look forward to welcoming you back on your next visit. Sincerely, The Management Team, Chihampelas Hotel 2
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Indra S.
icon-Leisure
Leisure
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8.8
/10
Reviewed 6 week(s) ago
Good and recommended for those who want to spend the night around Cihampelas
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Accommodation's Reply
08 Apr 2026
Dear Indra, thank you for taking the time to leave a review of our hotel. We are delighted to hear that you enjoyed your stay and would like to recommend our hotel to others visiting the Chihampelas area. We look forward to seeing you again on your next visit and providing you with a satisfying stay. Thank you. Sincerely, The Management of Chihampelas 2 Hotel
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Ardi H. R.
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Leisure
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8.2
/10
Reviewed 6 week(s) ago
Just need a little minor renovation..
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Accommodation's Reply
30 Mar 2026
Dear Mr. Ardi, Thank you for taking the time to write a review about your stay at Sihampelas II Hotel. We greatly appreciate your feedback regarding minor improvements to our hotel facilities, which we will focus on to further enhance guest comfort in the future. We hope to welcome you back on your next visit to Bandung. Sincerely, The Management Team, Sihampelas II Hotel
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Arkana V.
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5.4
/10
Reviewed 7 week(s) ago
Check in was an hour late, the room and bathroom were dirty, the AC was not cold.
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Accommodation's Reply
08 Apr 2026
Dear Ms./Mrs. Arcana, Thank you for taking the time to write a review about your stay. We apologize for any inconvenience you experienced, particularly regarding the late check-in, the cleanliness of the room, and the malfunctioning air conditioning. Your feedback is invaluable and has been forwarded to the relevant team for immediate evaluation and improvement. We are committed to providing the best possible service and comfort to all our guests. We look forward to welcoming you back in the future for an even better experience. Sincerely, The Management Team, Seahampelas II Hotel
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Retha M.
icon-Leisure
Leisure
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10.0
/10
Reviewed 7 week(s) ago
The hotel staff is very friendly, the lobby is clean.
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Accommodation's Reply
30 Mar 2026
Dear Ms. Retha, Thank you very much for your excellent review and rating for Seehampelas 2 Hotel. We are delighted to hear that you were satisfied with the friendliness of our staff and the cleanliness of our hotel lobby. Your positive review encourages our team to continue providing the best service. We hope to welcome you back again on your next visit to Bandung. Sincerely, The Management Team, Seehampelas 2 Hotel
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H***n
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Transit
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8.2
/10
Reviewed 11 week(s) ago
It's quite clean and comfortable, the price is also affordable and the amenities in the room are complete.
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Accommodation's Reply
10 Mar 2026
Thank you, H*n, for your review and rating, and for choosing Cihampelas 2 Hotel. We are delighted to hear that your room was clean and comfortable, and that the in-room amenities met your needs during your stay. We are committed to maintaining reasonable prices so that all guests can enjoy their stay. Your feedback and compliments are very important to us in maintaining and improving the quality of our service. We hope to welcome you back to Cihampelas 2 Hotel on your next visit to Bandung. Sincerely, The Management Team, Cihampelas 2 Hotel
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R***l
icon-Leisure
Leisure
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6.3
/10
Reviewed 12 week(s) ago
The high expectations I had upon seeing the homey lobby immediately dropped upon entering the room. Cleanliness is a major concern: the sheets were dull and stained, the towels were thin/unusable, and the air conditioning was problematic. The room was also too dark due to the dim lighting. We urge the hotel to immediately replace the linen inventory and improve the room amenities to match the lobby's beauty.
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1 people find it helpful
Accommodation's Reply
10 Mar 2026
Thank you, R*l, for your review and for choosing to stay at Cihampelas 2 Hotel. We apologize for the unpleasant experience you had during your stay, particularly regarding the cleanliness of your room, the condition of the linens and towels, and the air conditioning you mentioned. This feedback is very important to us, and we have forwarded it to our housekeeping and engineering teams for immediate assessment and improvement. We also appreciate your appreciation of the hotel lobby atmosphere. In the future, we will do our best to ensure the comfort of your room is on par with other areas of the hotel. We hope to welcome you back again in the future for an even better stay. Sincerely, The Management Team, Cihampelas 2 Hotel
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Okta N. R. R.
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8.8
/10
Reviewed 14 week(s) ago
the hotel is comfortable and safe too
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Accommodation's Reply
04 Feb 2026
Thank you, Octa, for your 8.8 rating and positive review. We are delighted to know that you felt comfortable and safe during your stay at Sehampelas II Hotel. We hope to welcome you back again next time. Best regards and best wishes for your well-being.
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ribka t.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 17 week(s) ago
The hotel staff is very friendly, the hotel is comfortable with a unique waiting room and the distance to tourist attractions near the hotel is many food sellers👍😍,
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1 people find it helpful
Accommodation's Reply
26 Jan 2026
Thank you, Ribka, for your wonderful review and excellent rating. We are delighted to hear that you felt comfortable during your stay, appreciated the friendliness of our staff, enjoyed the unique lounge area, and appreciated the hotel's location near many attractions and restaurants around the hotel. Your positive review and positive emojis are a great encouragement to our entire team 😊 We hope to welcome you back again in the future. Thank you for choosing Seahampelas II Hotel as your accommodation. Sincerely, The Management Team, Seahampelas II Hotel
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N***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 18 week(s) ago
The room is quite clean, but the towels and bathroom need to be kept clean, and there is no shampoo in the bathroom. Please improve the cleanliness of the towels in the future.
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Accommodation's Reply
26 Jan 2026
Thank you for your review and rating. We are pleased to hear that the room was relatively clean. However, we apologize for the inconvenience regarding the cleanliness of the towels and the lack of shampoo in the bathroom. We greatly appreciate this feedback and have forwarded it to the relevant team for evaluation and improvement in the future, particularly concerning the cleanliness of the linens and the completeness of bathroom amenities. Thank you for choosing our hotel. We hope to welcome you back for your next stay for an even more comfortable experience. Sincerely, The Management Team, Cihampelas 2 Hotel
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Hilman F.
icon-Business
Business
icon-origin-TRAVELOKA
8.2
/10
Reviewed 23 week(s) ago
Overall, it's quite recommended, but there are some facilities that are less than satisfactory. The faucet/shower in the bathroom needs to be repaired. And the AC doesn't function properly.
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Accommodation's Reply
15 Dec 2025
Thank you, Mr. Hillman, for your review and rating. We are delighted to hear that you were satisfied with your overall stay. We apologize for any inconvenience regarding the shower and air conditioning in your room. This feedback is extremely helpful and we have taken it into consideration and made immediate improvements. Thank you for your suggestion, and we hope to provide you with an even better experience on your next stay.
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L***s
icon-origin-TRAVELOKA
5.0
/10
Reviewed 30 week(s) ago
The hotel room was very inadequate in terms of both facilities and service. I booked for two nights and asked for cleaning on the second day, but the room wasn't cleaned either. Luckily, there were cleaning men who would clean at night... Please help the lobby staff in the morning, so they can focus on customer requests.
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5 people find it helpful
Accommodation's Reply
04 Nov 2025
Thank you for taking the time and opportunity to provide us with your feedback. We apologize for any inconvenience you experienced during your stay, particularly regarding the room cleaning request that was not promptly addressed by our staff in the morning. We also sincerely appreciate your appreciation for the housekeeping staff who assisted us in the evening. This is an important assessment for our front desk and housekeeping teams, so that we can better respond and coordinate in meeting our guests' needs. We look forward to welcoming you back again with even better service in the future. Best regards, Hotel Management 2 Cihampelas
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E***a
icon-Business
Business
icon-origin-TRAVELOKA
8.3
/10
Reviewed 32 week(s) ago
It's fine for a 2-star hotel, if I'm not mistaken. But there are a few things to note: - The teaspoons in my room were used by someone else. I didn't mind because I wasn't making tea or coffee, so I didn't request replacements. But they still looked bad, so why not replace them for new guests? - The AC often turned off by itself. I don't understand whether it's an automatic AC or something, but it's really hard to turn on and turns itself off after a while. I don't sleep well, and I wake up feeling hot. - There are no power outlets near the desk or chair. I don't understand the concept of the room, maybe because I chose the cheapest and most basic one, but it doesn't make sense that there aren't any power outlets near the desk. Why would someone be working and typing and having their battery low have to move to the tea and coffee table with a power outlet? And the table is really small (it's only for tea and coffee, of course) :) - The power outlet for the bedroom light is broken. I'm the type who needs the lights off when I sleep. When I tried to turn it on, the main light (the one above the bed) wouldn't turn off. The bathroom and the light above the table could be turned off, so I concluded it was broken but wasn't fixed before guests arrived. But I didn't complain at all until I checked out, because I couldn't be bothered with the hassle, especially if people came into the room to check the power outlets, etc. which incidentally you have to check everything before the guest checks in and because I'm only there for 4 days and often work out, I just have to wait until I check out. FYI, the receptionist service is mostly good and friendly, there is only 1 "gentleman" who asked when I asked "I want to check out tomorrow at 6 am, can I?" (because as far as I know there are hotels that can only check out at certain times, it's not too early), but in fact the father looked at me with a rather dismissive look, he thought I had misspoken "check out" to mean "check out", he didn't know if I had already stayed there for 3 days. He was a bit annoyed with his look as if "I don't understand staying in a hotel, it's really annoying, but. Yes, it's also called a cheap hotel. But please use it as an evaluation, because even though it's the cheapest type, I still pay. Thanks
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4 people find it helpful
Accommodation's Reply
04 Nov 2025
Thank you for taking the time and care to write this detailed review. We apologize for any inconvenience you experienced regarding the condition of the spoons, air conditioner, the location of the power outlets and light switches in the room. We have passed your comments to our housekeeping and engineering team for prioritization of improvements and reviews before the next guest’s stay. We apologize for the minor misunderstanding that occurred at the front desk. This is an assessment to ensure that we continue to improve our communication and service, so that all guests feel fully appreciated. We appreciate your honest assessment and look forward to welcoming you back for an even more comfortable experience in the future. Best regards, Hotel Management 2 Cihampelas
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Astrid R. T.
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6.4
/10
Reviewed 33 week(s) ago
The room maintenance is lacking, it looks old, the bathroom smells and there are lots of rusty things, but the lobby is nice and looks elegant.
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2 people find it helpful
Accommodation's Reply
25 Sep 2025
Dear Ms. Astrid R. T., Thank you for choosing Cihampelas Hotel 2 as your accommodation during your stay in Bandung. We appreciate the time you have taken to provide us with your valuable review and feedback. We apologize for any inconvenience you experienced regarding the less than optimal room maintenance and bathroom conditions. This is a serious concern for our team and will be followed up immediately. We are also pleased to know that the lobby area left a positive impression on you. We would like to convey that we are committed to providing the best service to all our guests, regardless of their booking method. Your feedback is an important note for us to continue improving the quality of our facilities and services in the future. We look forward to welcoming you back in the future, with a much better experience. Sincerely, Cihampelas Hotel 2 Management
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B***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 33 week(s) ago
Check-in was fast, and we also had a late check-out at 12:30 PM. The room was also standard, but adequate.
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Accommodation's Reply
25 Sep 2025
Dear Mr./Ms. B*a, Thank you for choosing Cihampelas Hotel 2 as your accommodation during your stay in Bandung. We appreciate the time you have taken to provide us with such a valuable review. We are pleased to know that check-in was quick and that you were able to enjoy the late check-out facility. We also noted your feedback regarding the standard rooms and will continue to strive to ensure the comfort of every guest. We are committed to providing the best service to all our guests, regardless of their booking method. Your feedback is important for us to continuously improve the quality of our facilities and services in the future. We look forward to welcoming you back in the future, with an even more memorable experience. Sincerely, Cihampelas Hotel 2 Management
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J***n
icon-Staycation
Staycation
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6.3
/10
Reviewed 33 week(s) ago
The staff are very nice and accomodating. But the problems are the room is so old, even the toilet flush doesn't work properly. Some place have dust and webs too. But i love the service, the staff are informative.
2 people find it helpful
Accommodation's Reply
25 Sep 2025
Dear Mr./Ms. J***n, Thank you for choosing Cihampelas Hotel 2 during your stay in Bandung. We truly appreciate the time you took to share your feedback with us. We are delighted to hear that our staff’s hospitality and service left a positive impression on you. However, we sincerely apologize for the inconveniences regarding the room condition, the toilet flush, and cleanliness issues in some areas. Please rest assured that these matters have been noted and will be followed up by our team. We are committed to providing the best service to all our guests regardless of the booking channel. Your feedback is very valuable for us to continuously improve our facilities and services. We look forward to welcoming you again in the future, with a much better experience. Sincerely, Management of Cihampelas Hotel 2
r***u
icon-origin-TRAVELOKA
7.9
/10
Reviewed 35 week(s) ago
The pillowcases are musty, the soap dish is not very good, even though it is an old hotel, it should be replaced for the comfort of the guests, overall everything else is okay
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1 people find it helpful
Accommodation's Reply
25 Sep 2025
Dear Mr./Ms. r*u, Thank you for choosing Cihampelas Hotel 2 as your accommodation during your stay in Bandung. We appreciate the time you have taken to provide us with your valuable review and feedback. We apologize for any inconvenience caused by the poor condition of the pillowcases and soap dispenser. Although our hotel is an older building, we will continue to make improvements to ensure guest comfort. We are pleased to hear that you were overall satisfied with your stay at our hotel. We would like to convey that we are committed to providing the best service to all our guests, regardless of booking method. Your feedback is an important note for us to continue improving the quality of our facilities and services in the future. We look forward to welcoming you back in the future, with an even better experience. Sincerely, Cihampelas Hotel 2 Management
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A***g
icon-Leisure
Leisure
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8.5
/10
Reviewed 35 week(s) ago
Friendly hotel staff and strategic location
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Accommodation's Reply
25 Sep 2025
Dear Mr./Ms. A*g, Thank you for choosing Cihampelas Hotel 2 as your place to stay during your stay in Bandung. We appreciate the time you have taken to provide us with such a valuable review. We are pleased to learn that the friendliness of our staff and the hotel's strategic location provided a positive experience for you during your stay. We would like to convey that we are committed to providing the best service to all our guests, regardless of their booking method. Your feedback motivates us to continue improving the quality of our facilities and services in the future. We look forward to welcoming you back in the future, with an even more memorable experience. Sincerely, Cihampelas Hotel 2 Management
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