Capitalia Centro Historico

Explore Capitalia Centro Historico
7.6
Pleasant
From 20 reviews
Cleanliness

8.4

Room Comfort

8.0

Traveler Reviews Capitalia Centro Historico

Number of reviews per page
20
40
Top reviews
Ivette
icon-with Partner
with Partner
2.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

There was a problem with the water wing shut off for several hours on Valentine’s Day. We walked around the city all day and when we got to the hotel to shower to get ready for our Valentine’s Day dinner reservation we weren’t able to shower.
Mario
icon-Business
Business
8.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

It was good. But check out at 11am? That’s weird…
La Monte
icon-Leisure
Leisure
2.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

I booked this property based on attractive photos and affordability, but the reality was completely different. I will not stay here again and strongly advise others to look elsewhere. While the location and price may seem appealing, the issues below far outweigh any benefits. 1. Structural Safety Concerns I was staying here during the January 2, 2026 earthquake. The unit suffered significant damage: drywall tore open, lights and pictures fell, and X-shaped cracks appeared in the walls. Local friends of mine who work in architecture stated this type of cracking indicates serious structural instability and advised me to leave immediately. Multiple locals confirmed this level of damage is not normal. I have photos documenting the condition. 2. Undisclosed Construction Major construction is ongoing on multiple floors and the rooftop, with loud drilling and jackhammering from 6:30 a.m. to 8:00 p.m. daily. The noise is extreme, vibrates throughout the building, and was never disclosed prior to booking. 3. Poor Cleanliness The room was not properly cleaned and had visible blood stains and other unsanitary marks on the walls. 4. Misleading Service Policies For stays under 15 days, no towel changes, linen changes, bath mats, or replenished toiletries are provided unless you pay extra. This was not clearly disclosed. 5. Poor Communication The property was extremely difficult to reach, even after multiple attempts and Expedia’s involvement. Final Recommendation AVOID THIS PLACE!
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Jesica
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Clean, spacious great location...
Diego
icon-Business
Business
6.0
/10
Reviewed 143 week(s) ago

Expedia Group verified review

Noisy, unprofessional personnel.
JOAS JULIAN
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Todo está muy bien, un lugar agradable y bueno, sobre todo la localización, solo que el personal de recepción no es muy amable e ignoran mucho sobre información acerca de las reservaciones, si te confirman con los mensajes etc. y aparte que el inglés no lo manejan así que fue un poco difícil para mí y mi pareja. Necesite traductor todo el tiempo, como ahora.
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Carlos Arriaga
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Positivo: -Lugar (Ubicació) -Económico -Amplio el departamento -Todos los servicios, incluyendo refrigerador, microondas, utensilios, etc. Negativo: -Mucho ruido, si el vecino de alado hace cualquier cosa, se escucha, nos quedamos en el piso 2, arriba si brincan, se escucha, todos los días en las mañanas, hacen trabajos como de carpintería o remodelación y se escucha peor. -El agua de la regadera en caliente máximo, sale tibia. -No hay calefacción solo una que no funciona al 100% qué es calentador de aceite, se apaga cada rato -Las cortinas se abren si no les pones algo. -El asensor es como que nuevo pero todo tiene unicel -Pintan afuera las paredes del pasillo del departamento y huele bastante a pintura -El guardia, dios mio, no había visto a alguien que estuviera muy enojado de donde trabaja y 0000% atención al cliente, parece que lo que le preguntas y te dice, el te está haciendo un favor. -En si, no hay mucha información llegando, ni sabes donde tomar el elevador, preguntas y se enojan, cada rato que sales, quieren que hagas check out en bitácora como si ya te fueras a ir. Conclusión: Si quieren excelente ubicación y costos bajos, adelante. Si quieren un poco más de atención, no pasar frío o calor y no les preocupa el ruido, adelante.
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María Fernanda
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Muy limpio y ordenado. Excelente ubicación
Verified traveler
icon-
10.0
/10
Reviewed 48 week(s) ago

Hotels.com verified review

Buena ubicacion. Muy traquilo durante la noche.
Marcos
icon-Business with Partner
Business with Partner
10.0
/10
Reviewed 52 week(s) ago

Expedia Group verified review

Me encanto la ubicacion y la comodidad del departamento y el servicio 10/ 10
Marcos
icon-Business with Partner
Business with Partner
10.0
/10
Reviewed 52 week(s) ago

Expedia Group verified review

Me encanto la verdad el servicio 10/10 y gran equipo de mucha ayuda
Marcos
icon-Business and Leisure with Partner
Business and Leisure with Partner
10.0
/10
Reviewed 52 week(s) ago

Expedia Group verified review

Me gusto el servicio es excelente me encanto!!!!
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Number of reviews per page
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