The room was clean, air conditioned, and everything worked as it should have. Staff were courteous, helpful, and could speak either English or Spanish. The property was staffed 24/7 and the location was safe and secure. Price was very fair, would definitely stay again.

The room was stylish and clean, my housekeeper was wonderful, along with the rest of the staff.

Excellent service. Good customer service, and it is 7 mins walking from the historical center of Guadalajara

room was clean and staff were very welcoming

Exelente servicio muy céntrico económico lo único que recomendaría es que cambien las almohadas

I stayed at this hotel in Guadalajara for 12 days and unfortunately, had a very disappointing experience. During my stay, I encountered bed bugs in two different rooms, which is unacceptable for any hotel, especially for a long-term stay. After discovering the issue, I contacted the general manager and requested either a refund or to be moved to a different hotel for safety and hygiene reasons. I was told that because I had paid in advance and other hotels were fully booked, this was not possible. Instead, I was moved to yet another room within the same hotel. While the staff did change my room, the lack of a proper solution or compensation after encountering bed bugs multiple times was extremely frustrating and concerning. Bed bugs are a serious health and cleanliness issue, and I expected the hotel to take stronger responsibility. I would strongly caution future guests, particularly those planning extended stays, to be aware of this experience before booking.

👌👌👌👌

Good service

It wasnt the room it showed on images

First and foremost the staff is excellent. Very helpful and accommodating for a tourist with very limited Spanish. The bed and pillows were comfortable. The first floor rooms from B -F are going to have noise from the club across the street Probably second floor too. Was able to walk to far more than I thought possible from this location. It was difficult for me to get onto internet, Wifi yes. Internet, no. Secure valet parking was a plus. For the price this is a very good choice.

The room was nice and clean, personnel was very helpful, and corteous

Breakfast was limited and the restaurant open late

Awesome service

Excelente hotel muy buena ubicación

Los del personal son súper amables y atentos. El hotel está muy limpio, las camas y almohadas bastante cómodas. El área si está algo ruidosa durante la noche y obviamente es por el área céntrica. Queda cerca para caminar para el área de la catedral, restaurantes, farmacia, panaderías y tiendas. Súper recomendado con un precio accesible y las cualidades que tienen.

Contacté al hotel porque mi viaje era de negocios y me adelantaron las fechas por 3 días y ocupaba cambiar las fechas. Nadie usó la habitación y el hotel se ganó los $110 de una reserva. Yo estuve super anuente a que me cobraran una multa, pero no hubo forma que alguien del hotel ni a través de Expedia tuviera la empatía suficiente como para ayudarme. Dejo el review para que tengan en cuenta que ante cualquier problema el hotel no les va a brindar ningún tipo de ayuda. Tuve que reservar otro hotel donde me trataron espectacular, imprevistos nos pueden pasar a cualquiera pero la poca flexibilidad de este hotel es impresionante.

Staff is very kind, excellent customer service, . I higly recommend this property

Excelente la unico que los cuartos que dan al elevador mucho ruido tanto de la calle como personas en elevador

the personal was very gentle it’s in a good place for mi the only inconvenience was the water quality it was stinky and green color it was for me a really inconvenient.

Hotel located in the heart of the city, basic and clean. It can be noisy during the day (make sure you have good earplugs).