Overall Ratings & Reviews Kitu Hotel

Great check in process, very friendly and helpful staff, even for a late arrival.

Run down place with lots of creepy religious art. No hot water multiple mornings. Lousy breakfast included. Condescending front desk staff.

Everything was great, really enjoyed my stay.

The rooms are spacious and well decorated. We’ve stayed here 3 times and especially like the rooms on the top floor that have patios facing the mountains. There’s no elevator so it’s a hike to the fourth floor. The staff always helps us with our luggage.

Great room and staff. This is our second stay and we’re looking forward to returning.

We had several options to choose from and we are so glad we picked this place. We had the room with the balcony that had a great view of the city and surrounding hills. There were a couple of great restaurants just a block or two away for dinner. But best of all was the Nadia at the front desk. She was so friendly and helpful. She never tired of our never ending questions and requests. We would come back again and again!!!

Like a home away from home! Sound cliché, but that is exactly what we felt at Kitu Hotel. Very friendly and extremely helpful staff, ecofriendly environment, great view of the city, clean and comfortable.

Very conscience staff. Once i booked the accommodation I continued to contact the hotel for advise. Nadia organized taxi, with the mans car details, name and where i should be at the airport. Exceptional service for a person who has never been to Ecuador. The hotel has many repeat visitors from all over the world, i was rather impressed.

Really pretty hotel and helpful staff in a good place

A quaint hotel in Quito. Friendly staff , excellent area within walking distance to restaurants , brewery, Mercado & a SuperMaxi . The staff was knowledgeable . As my first trip to Ecuador this will give me a great memory. A big shout out to everyone at Cruz Lima! Thank you!

I arrived early in the morning on an international flight and was still allowed into my room right away. The desk staff was very friendly, helpful and spoke excellent English. Breakfast in the attached restaurant was tasty and cost only $3. The rooms were spotlessly clean and very reasonably priced. The building is older and has no elevator, and at night there was some noise from hall/staircase and the street, but that just comes with the territory. The neighborhood is safe and walkable, with restaurants, a grocery store, and small markets for water/snacks very nearby.

Great breakfast! Very helpful and friendly staff. Rooms are spacious and well appointed. Lots of hot water.

The professor and department chair of our department stays here every other summer before he heads out to the Andes for field research. I book it for him every time -- he loves it here!

We stayed at Sierra Madre for one night. The room was a good size and had a large balcony. However when speaking to friends it was overpriced compared to other rooms in the city. That said, the staff were friendly and the breakfast good.

Really cute hotel. Located near the nightlife area but far enough away so not loud or crazy. The beds are very comfy and the room was clean and the staff was welcoming. We paid about $60 a night (including taxes).

Offers a hotel shuttle which consists of hiring a registered taxi for you from airport. Cost ~30 USD, airport about 40 minutes away. Rooms are very simple but clean. No fridge/AC/heat. Situated right in Mariscal Sucre area which is hotspot for restaurants, shops, etc, so easy to find food to eat. Since its in middle of the city, can be loud at night with music, car noises, etc.

We had a lovely stay before heading out to the Amazon basin. The hotel is really nice, old world charming, with WiFi and good breakfast included.

I was in Quito for a layover. This hotel's staff was exceptionally friendly, helpful, and kind. I (a solo female traveller), arrived in the hotel later at night. As it was too late for me to comfortably venture out for dinner, the man at the front desk ordered a pizza for me. I had a single day in Quito before my flight late the following night. So, in the morning, the woman at the front desk sat down with me and went over a map of places to go and things to see. I particularly appreciated the woman's candour in noting areas that would not be safe for me to go alone, even in the daytime. While I ventured out for the day, the hotel stored my belongings (I had checked out that morning). What was exceptionally considerate was when I returned to the hotel and still had a few hours to kill before heading to the airport for a midnight flight, the same man at the front desk from the night before gave me a room free of charge to rest in before my flight. I greatly appreciated the staff at this hotel (and the woman running the breakfast was also very cheerful and friendly).

Hotel was overbooked. Reserved a room with a balcony for 2 nights of vacation. But, when we arrived to check in, we were given a broom closet. The shower did not work, no hot water and no water pressure. Maintenace kept us waiting after midnight, the maintenance man could not fix the shower and said the hotel was aware of the problem before we checked in. Hotel staff working the late shift said nothing they could do since all the other rooms were taken. So our first day was disasterous, after a long flight and not able to shower. On the second day, a huge group checked out, the manager finally agreed to give us another room, however, we were so exhausted from the previous night our short stay was not enjoyable. Older hotel that shows and smells like it.

The Sierra Madre is a charming old boutique hotel. They have an excellent staff who were outstanding in their desire to help. They serve an excellent full breakfast with cheerful service. Walking distance to Plaza Foch and parks and short taxi rides to Colonial Quito. Great views from the upstairs terrace.