Better wifi snd noise isolation

10 of 10 service. Great breakfast

Breakfast is great! Walkable or main tourist street “El Conde”

I chose this property due to location and listed amenities. Listed amenities include coffee shop/cafe, poolside bar, restaurant, coffee/tea in common areas, snack bar and deli. Unfortunately none of this is true- only coffee/tea during the breakfast buffet from 8 am-10 am. Poolside “bar” means a few tables on the rooftop terrace, there is no bar service. No restaurant, deli or cafe, just the breakfast set up for 2 hours. Overall amenities listed are very misleading. As a VIP member, we were to receive a bottle of sparkling wine. There was a bottle of white wine in the room, no corkscrew. None at the front desk either. Hubby had to go out looking to buy one, finally found a guy who said he would open it for him in one of the “colmados” nearby. Unfortunately the wine was oxidized and undrinkable. Front desk attendant asked us to bring him the bottle and it would be taken care of. We did but never received another bottle. Wifi was extremely slow and spotty. Warm water was also hard to come by, we reported it as well and did have hot water on checkout day. Room was clean (other than ants), bed and linens comfortable. Location great (close to malecon and historic center.) Staff was friendly, but not proactive. Definitely would choose a different place on our next visit to Santo Domingo.

The staff was very nice and assured a very much a warning welcome. This was my very first international travel and the driver Edison was nice everyone was very polite and amazing so shout to you all from America! It was nice meeting you all! We will meet again, see you guys soon!!!

You get what you pay for .... this is a 3 Star hotel and is a reasonable price.....however that does not excise some basic quality issues. Bathroom towels were old and some torn. Shower was a handled (that leaked), toilet seat was broken (and after 2 requests we gave up) and hot water was sporadic. There was no reliable WiFi so the SMART TV didn't work at all. Some outlets also did not work. Neighbourhood was a bit run down (but safe) and the Colonial district was about a 10 min walk. Good things were the pool....small and a bit cloudy but nice to have. Breakfast was decent but get there early. Jose was excellent and the staff generally pleasant and helpful. All in all an OK experience but if I had to do it again, I would pay a bit more for a nicer hotel. We have stayed in many hotels in the Colonial District so we do have a decent perspective and knowledge of the options.

Nice hotel well located. Very good stuff. The only problem is that there is no elevator and the breakfadte is served in the 5th floor.

Mikel at the front desk was very helpful. Loved the rooftop area was wonderful. Room was small and no real closet.

Raisa from housekeeping she is amazing with the cleaning of the rooms and nancy from the breakfast she is very attentive the hotel in general is nice clean good location all staff is very helpfull so i will definetly would stay again there

Nancy excelente mesera y raisa excelente Iimpiando

Raisaa excellente en la limpiesa de habitacion

Good location in the tourist zone. Staff very friendly and helpful. But the room had just one window that looked out into a corridor, the light in the room was way too bright while the light in the bathroom was too dim. Hot water was only available intermittently and the Wifi was very slow in the morning and then again in the evening.

Excelente servicios. Muy buenas las facilidades. Aunque no tuvimos la oportunidad de tomar el desayuno.

Na

Break deal for me was the poor intertet in the room and no hot water everything else was perfect incluiding the 2 guys of front desk ate the best ever

La habitación y todo el hotel impecable , tranquilo y acogedor , sus empleados muy amables y serviciales el chico de las mañanas de recepción y maikel fue muy atento y colaborador 10/10

Thanks Maikel for your service! The hotel is amazing!

Maikel fue muy amable. Gracias por todas las atenciones nos gusto mucho el hotel

Missing a restaurant in the hotel

Location is good, and staff was friendly and helpfull