The experience was good. The staff members were kind.

Bathrooms smelled and had flies in the drainage.

Estábamos en la habitación 305 y la segunda noche estuvo encendida una luz justo afuera de nuestra habitación toda la noche que iluminaba nuestra habitación. Muy difícil conciliar el sueño así.

This is a great place from which to explore the Historical Center of Puebla. Lots of great stuff within a few blocks. The rooms are just OK, and if you don’t like stairs, be aware there’s no elevator. Was fine for a short visit to this very interesting and beautiful city.

Very convenient for the location, no elevator, and only cold water at the shower.

Todo muy limpio y organizado, es la segunda vez que me quedo y volvería a hospedarme ahí, muy recomendable

No elevator. Lots of stairs. Off street room was quiet. Staff is excellent.

Great simple place to stay near the town center.

Great location

Very nice. Thank you

Excelent hotel, I love, you can get anything around there

Staff is very friendly, very good location. Easy to walk to many interesting sites

It was great for the price. Staff was also super friendly and helpful. Location couldn't be better. They offer complementary coffee and pastry in the morning which it was a nice addition.

The hotel staff were wonderful and so lovely. The property was very clean and had a great shower and toilet! Unfortunately, the traffic and sounds from the street could be heard in the room all throughout the night (quite loudly) as we had a street facing room. Also, the bathroom area, toilet and shower lights and fans were all motion sensor activated and as there was an issue with them while we were there (they were trying to get this fixed!) they would come on through the night which was quite noisy and bright. This was only an issue for me - I am a light sleeper - and not my friend who shared the room with me.

The nicest people you will meet. One block from the plaza and if you get a room not street-facing it is pretty quiet. They will keep your bags if you get there early/late. 2 small bottles of water per day. There is even coffee, tea and pastries in the morning. The ceilings are 10-12 feet and there is no elevator so you will get your workout! They are super accommodating; you just need to ask! Will stay there again, THANK YOU!!

Quitar sensores de movimiento en el baño y poner aparadores, poner percho para colgar toallas y dar mantenimiento a las tuberías de la regadera ya que el agua tarda en irse

Judelene del FD es quien tiene todo el crédito para que mi rating no sea más bajo, su profesionalismo, amabilidad y calidad de humano tiene que ser reconocido! Por otro lado el hotel necesita muchísima mejora e invertir en la experiencia del huésped en relación a limpieza infraestructura y ropa de cama… los pisos se ven negros cuando son amarillos, la taza del baño percudida, el control remoto sin funcionar completamente, ropa de cama transparente de tanto uso y las camas donde se sienten los resortes, todo eso lo hace un lugar no recomendable. Rescatable la ubicación pero hay muchas opciones en el área donde pueden buscar todo eso mejor en relación a servicios

Muy buena ubicación

El personal fue amable, la habitación, aunque estaba un poco descuidada, siempre estuvo limpia y cada día me recibían con una botella de agua que siempre se agradece.

Un buen lugar justo en el centro de la ciudad.