Clean room

Room was very average. Did not receive a standard room with the pool or in the courtyard. Was facing the back of the property .. which could be nice for those seeking privacy. Toilet kept blocking. The house keeping was mediocre. As was the breakfast daily. The gym next door at adjacent property was poor. Security wouldn’t allow us the bring snacks or drinks purchased off the hotel property to the beach front.

This hotel provided a relaxing environment. The staff were accommodating and polite, the restaurant reasonably priced, clean and the wait staff friendly.

Room was clean, staff was very attentive pool and beach were always kept very pristine.

This was our second visit to My Blue. Great and friendly staff. TV was broken but they replaced it in 5 minutes. Breakfast could have more variety day to day but still good options for an included service. We will definitely be back again.

This hotel is modern, very clean, and well maintained. The staff was incredibly friendly and helpful, and our room was beautiful and very comfortable. We paid extra for an ocean view, but unfortunately large trees blocked most of the view. The restaurant was fine, and the complimentary breakfast was good but fairly basic (eggs, chilaquiles, fruit, vegetables, bread, pastries, and ham and cheese for paninis). The beach was absolutely amazing and just steps from the hotel, and the pools were nice and never crowded—though a bit cold. The location is excellent, within easy walking distance of downtown, where you’ll find great food and lively bars.

Ok

The staff were all amazing! Julieta went above and beyond, even before our arrival, to help us book transportation to the island, golf carts, and dinner reservations for Christmas. And although she was off site, continued to check in throughout our stay to see if we needed anything. The staff at the front desk were exceptional also. And the staff at the restaurant all worked very (very) hard to make sure that the breakfast buffet was always fresh and continuously replenished. They were a great team with a great leader who worked equally as hard! The rooms were very clean and each day they gave us a couple bottles of water. Everyday they raked the beach, swept by the pool, and mopped the sidewalk tiles. Prior to our arrival I read some really alarming reviews that made me doubt our choice of hotels. Unsure if some of these are meant for their other resort, The Blue, which is close-by? So although I often think that nothing is perfect, our stay at My Blue came really close!

Delicious breakfast buffet option, the view from our balcony to the beach was absolutely stunning! Very happy with this place, definitely will go back and 100% recommend

The staff was amazing and kind. The staff was very helpful and kept everything very clean.

Amazing hotel. Carlos, Bruno and the rest of the staff were all excellent

Fantastic place very nice and relaxing

Our family loved this hotel staff was friendly,courteous and very accommodating to our needs on top of that the hotel was extra clean and the premises smells so good this hotel is a bit of a walk from the party scene which we preferred so if you want a relaxing and quiet vaca def this spot is perfect

We stayed in The pool but waiters were too busy on their phones to bring drinks or sweep the pool area with little sharp berries that hurt when stepped on. Pretty sure we had bed bugs and thought it was sand fleas. Till we got sick at a restaurant in town and had to spend 24 hours in bed sick. Then we knew it was bed bugs. When we asked for even toast to eat when we started getting better they refused because it was not on the reg means wanted us to wait till the next breakfast??? When they clearly had sandwich and hamburgers on the daily menu! Finally brought us some after begging and it took an hour to make toast when our room was next to the kitchen??? Then charged us 200 pesos for some toast for sick guest!!!! When I asked for the manager they said to wait till the next day at 9 am. So at 7 am we checked out and found a different hotel.

Very nice place to stay

We stay 4 nights, the staff was helpful & friendly, the place was clean and welcoming We had a great time overall

All just great

Limited hours for restaurant service and other restaurants are 20 min walk. They don’t accept AMEX and that is a problem for me.

beautiful place and excellent service. Jorge chavez is amazing and helpful.

We are very happy with the excelent service. El señor Fernando is great, make us feel at home. All the crew was very helpul. We'll come back with our whole family. Again, thanks a lot for your service in My Blue Hotel.