The room was clean and the location was great Minor details (hand towel holder in the bathroom a bit damage, hard to lock the door leading to the back terrace)

The room advertised on the website appeared to be of a decent size and equipped with basic amenities; however, the actual room was significantly smaller than expected, with no ventilation, insufficient lighting in both the room and washroom, and it was located directly next to the kitchen. The lack of airflow and constant noise made the space feel claustrophobic and uncomfortable. The bathroom was shared and consistently unclean. I frequently had to wait in long lines to use it, which was highly inconvenient. Additionally, after purchasing groceries and storing them on the kitchen shelf, several items including cooking oil, salt, and other supplies were stolen. Only one towel was provided, with no additional basic amenities. Despite charging USD $45 per night for a single room, the quality of service and accommodations was extremely poor. Overall, this was a very disappointing experience, and I would not stay at this property again nor recommend it to others.

The internet was slow and there were a lot of interruptions.

Perfect location! Clean and bright!

No breakfast here.

Mostly every aspect was good. The only issue was the room I was in didn't have good fresh cool air circulation from outside, it was warm and a bit stuffy.

Fue una experiencia terrible, el lugar es muy diferente a lo que presentan en la app, no es nuevo, huele mucho a aromatizante corriente y olor caracteristico a cigarro. Las "habitaciones" del departamento estan muy encerradas, no tienen ventanas, ni a/c, ni ventiladores y el lugar se siente inseguro, no hay cerrojo de seguridad en la puerta, no es un hotel convencional, eso no lo dice la app. Nosotros no nos quedamos, no lo.usamos y solicitamos la cancelacion, no no han devuelto ni la segunda noche.

Buena ubicación, la persona de limpieza y su hijo muy amable. Deberían tener una persona o Guardia para cuando uno llega !

Disaster Uncleaned

Excellent place, early check in even though we came before time. Walkable distance to malls, groceries, restaurants. It is safe and service was good

Hotel cómodo y en excelentes condiciones, cerca de puntos importantes de la ciudad, muy tranquilo, definitivamente si vuelvo a llegar.

We booked this hotel for five nights and after the first night, we woke up without water. It was a Sunday, and the repair was not completed that day, so we decided to cancel our reservation and move to another hotel nearby. The front desk lady, however, was very supportive and communicative. And we got our refund a couple of days later. The hotel has an excellent location but receives very poor maintenance.

Poor communication very sloppy.

I was given a room that was infested with ants. The workers were very friendly and helpful. They did their best, and moved me to another room. However, that room also had ants. There is no air conditioning in the hotel. I stayed during a heat wave and the room was over 30 degrees celcius making it very hard to sleep. Something was wrong with the water system while I was there. I couldn't finish my shower because they shut the water off in the middle. I understand maintenance issues can happen but it would be good to provide advance notice if possible. Neighborhood is excellent. The staff is great, nothing bad to say about them at all. They just need to treat the building for insects, fix the water issues, and provide a solution for hot days.

Simple. Need a place to stay in Polanco. Some noise at night. In summer time i was little warm with no a/c.

Good location

Clean, good location and comfortable

Muy mal servicio, pedimos con desayuno y no lo tenían registrado, el baño es compartido para muchas habitaciones y siempre esta ocupado. Al tratar de cancelar las ultimas noches se negaron y no hay encargado para hablar. pésimo no lo recomiendo. Muy mala actitud.

I should've read the reviews rather than trusting that ANY hotel in the Polanco area would be of a certain standard. I stayed in one of the private rooms (no shared bathroom) on level 4, which the sun hits directly all day; it is a furnace in there with no air conditioning and a malfunctioning fan (takes 10 minutes to start!) that offers no relief from the disgusting heat. My iphone even displayed an overheating alert! The bathroom smelled of humidity, and ants came out of the shower drain. The shower itself flooded every morning. The ants were everywhere in the room, including the bed. The linen was stained, and there were long hairs everywhere. Yes, it was cheap, but this is unacceptable!

Muy cómoda, solo el blackout de la ventana podría ser mejor porque se mete toda la luz en la mañana pero fuera de eso es una buena opción a un gran precio para la zona