Tru by Hilton Hanoi Station

Explore Tru by Hilton Hanoi Station
8.9
Very Good
From 164 reviews
Provided by travelers on
Cleanliness

9.0

Room Comfort

8.9

Meal

8.4

Location

9.0

Service and Facilites

8.9

People often mention about Tru by Hilton Hanoi Station
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Ambiance (20)
Bedroom (19)
Staff Friendliness (18)
Distance to City Center (17)
Bathroom (12)
Surroundings (11)
Accessibility (10)
Family Friendly (10)
Hotel Area (10)
Room Space (9)
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Traveler Reviews Tru by Hilton Hanoi Station

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40
Customer reviews
B***i
icon-origin-TRAVELOKA
8.4
/10
Reviewed 12 week(s) ago
Okay, it's possible to stay, but the rooms are usually a bit small.
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R***d
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 25 week(s) ago
Great hotel and good experience from staying there.
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R***d
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 25 week(s) ago
Great hotel and good experience from staying there
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R***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 25 week(s) ago
Great hotel and good experience from staying there
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R***d
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 25 week(s) ago
Great hotel and good experience from staying there
1 people find it helpful
R***d
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 25 week(s) ago
Great hotel and good experience from staying there.
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R***d
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 25 week(s) ago
Great hotel and good experience from staying there
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R***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 25 week(s) ago
Great hotel and good experience from staying there
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R***d
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 25 week(s) ago
Great hotel and good experience from staying there
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R***d
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 25 week(s) ago
Great hotel and good experience from staying there
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R***d
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 25 week(s) ago
Great hotel and good experience from staying there
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R***d
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 25 week(s) ago
Great hotel and good experience from staying there
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R***d
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 25 week(s) ago
Great hotel and good experience from staying there
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R***d
icon-origin-TRAVELOKA
10.0
/10
Reviewed 25 week(s) ago
Great hotel and good experience from staying there
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R***d
icon-origin-TRAVELOKA
10.0
/10
Reviewed 25 week(s) ago
Great hotel and good experience from staying there.
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T***i
icon-origin-TRAVELOKA
9.4
/10
Reviewed 50 week(s) ago
I have stayed here many times when I went to Hanoi. Now the owner has changed but everything is still ok. The rooms are neat and clean. Will definitely come back when I go to Hanoi.
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Anandytya
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10.0
/10
Reviewed 51 week(s) ago
Great hotel, it's in the city center
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Huynh l. L.
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Staycation
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6.3
/10
Reviewed 53 week(s) ago
Apart from the room having a glass dome for sightseeing, I really don't understand why I had to spend 2 million to stay here for 2 nights 🥲! The hotel was renovated with the original rooms exactly like the old Sojo hotel: the TV can only watch TV channels and is not a smart TV (while now, spending 5-700k at a hotel or homestay already has a TV/projector available; old and dirty sofa, no one to help with luggage in and out, the lighting system is sketchy, some bulbs can be turned on, some can't be turned on, the bathroom has no exhaust, the bathroom is extremely narrow, there is only 1 room card... I'm not a picky person, but it's been a long time since I had such an unsatisfactory experience when spending more than 4 million for 2 nights here. Note that this is a bad experience about the hotel room space, amenities, not the service attitude of the staff!
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P***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 78 week(s) ago
The room size is large, comfortable, and clean. But there is no complimentary tea or coffee in the room, only plain water. The staff can speak English but it is limited, yesterday we had a miscommunication saying early check in at 10 am, but it turned out they meant 12 pm. The breakfast options are VERY LIMITED, not suitable for a 4-star hotel. The location is right in front of Hanoi Train Station so if you get a low floor, you will definitely be noisy from the sound of the train and its horn. We were lucky to get the 17th floor so the noise was only a little audible.
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3 people find it helpful
Accommodation's Reply
24 Feb 2025
Dear JO Thank you for choosing SOJO Hotel Ga HaNoi I would like to apologize for any inconvenience during your stay. This issue has been noted and will be resolved soon. SOJO Hotel Ga HaNoi will examine JO's feedback to improve our services. We wish to give JO the warmest welcome in JO’s next stay. Best regards, Nguyen Huy Phu (Ricky) SOJO Hotel Ga HaNoi Manager
Linda S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 79 week(s) ago
Modern minimalist hotel with complete and modern facilities even though the rooms are a bit small
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Accommodation's Reply
16 Feb 2025
Dear JO Thanks JO for choosing SOJO SOJO Hotel Ga Hanoi We sincerely apologize to JO for not having the best experience during this stay. SOJO Hotel brings a difference in rooms, with modern and convenient criteria, from the surprising combination of desk, wardrobe and sink, to unique experiences with panoramic windows – open your eyes to see whole the city; The XL bed is vary comfortable, invested by SOJO with the highest quality materials. Moreover, JO can also control utilities in the room by mobile phone. SOJO understands that each customer will have a different approach and hotel experience. As a new brand, SOJO always listens and develops our products to customers every day. SOJO looks forward to seeing JO again and get good reviews from JO! Best regards, Nguyễn Huy Phú (Ricky) SOJO Hotel Ga HaNoi Manager
Number of reviews per page
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