9.3
Exceptional
From 13 reviews
Provided by travelers on
Cleanliness

9.5

Room Comfort

9.5

Meal

9.5

Location

9.3

Service and Facilites

9.5

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Traveler Reviews Citadines Connect Airport Jakarta

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Customer reviews
Fazlurrahman
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6.6
/10
Reviewed 3 week(s) ago
Got false room card as my first experience.
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Accommodation's Reply
26 Aug 2025
Dear Beloved Guest Warmest Greetings from Citadines Connect Airport Jakarta We sincerely appreciate you taking the time to share your feedback with us. Your experience during your recent stay at Citadines Connect Airport Jakarta is of the utmost importance to us, and we regret to learn that your experience did not meet your expectation. We genuinely apologize for any inconvenience you may have encountered. Please know that we take all guest concerns seriously, and we are committed to addressing and resolving the issues you have brought to our attention. If you have any additional details or if there's anything else you'd like to share, please feel free to reach out. Your satisfaction is our priority, and we hope to have the opportunity to restore your faith in our services during your future visits. Thank you for bringing this to our attention, and we look forward to the opportunity to better serve you in the future. Yours sincerely, Marshel Hendrik General Manager
R***o
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Business
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9.1
/10
Reviewed 4 week(s) ago
The hotel room is very good, excellent, keep it up.
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Accommodation's Reply
26 Aug 2025
Dear. Dear Guest. Warmest Greetings from Citadines Connect Airport Jakarta. On behalf of the entire Citadines Connect Airport Jakarta team, we would like to express our deepest gratitude for choosing to stay with us. It is a pleasure to have you as our guest, and we are sure that your experience was truly exceptional. We recently received your compliments and kind words, and we are deeply touched by your positive feedback. We are delighted to know that we were able to contribute to making your stay a memorable one. Once again, thank you for choosing Citadines Connect Airport Jakarta. We look forward to welcoming you back with another exceptional stay. Sincerely, Marshel Hendrik, General Manager.
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z***a
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Business
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10.0
/10
Reviewed 4 week(s) ago
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2 people find it helpful
Accommodation's Reply
26 Aug 2025
Dear Guest, Thank you for the excellent rating and comment for our hotel and we are looking forward to welcoming you again at Swiss-Belinn Airport Jakarta in the near future. Best regards, Marshel Hendrik General Manager
eidy
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
Exelent hotel, new renovation, very clean and comfort hotel
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Accommodation's Reply
26 Aug 2025
Dear Guest, Thank you for the excellent rating and comment for our hotel and we are looking forward to welcoming you again at Citadines Connect Airport Jakarta in the near future. Best regards, Marshel Hendrik General Manager
Guest
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Business
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10.0
/10
Reviewed 14 week(s) ago
Everything was ok, the food was delicious, the room was also ok, it was just that there was a problem with the lights but it was immediately fixed, the toilet and the shower drain were a bit clogged, maybe it needs to be cleaned.
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Accommodation's Reply
10 Jun 2025
Dear Guest, Thank you for your kind review and comments about our hotel. We look forward to welcoming you again at Citadines Connect Airport Jakarta in the near future. Sincerely, Marshel Hendrik. General Manager.
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