SHANKEE Sudirman

Explore SHANKEE Sudirman
9.0
Exceptional
From 133 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.9

Meal

8.7

Location

9.1

Service and Facilites

8.9

People often mention about SHANKEE Sudirman
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Staff Friendliness (15)
Ambiance (12)
Distance to City Center (11)
Room Space (9)
Bedroom (9)
Hotel Area (9)
Wifi (8)
Soundproof (8)
Bathroom (8)
Check-in/out Time (7)
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Traveler Reviews SHANKEE Sudirman

Number of reviews per page
20
40
Customer reviews
A***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 day(s) ago
I liked the room and bed, they were comfortable and clean. I was amazed by the automatic curtains for a 3-star hotel. The strategic location also made it easy for me to get to the nearest mall.
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Accommodation's Reply
06 May 2026
“Thank you very much for your positive review! We’re delighted to hear that you enjoyed the comfort and cleanliness of the room and bed. The automatic curtains are indeed designed to enhance guest comfort, and we’re glad you liked them. Our strategic location is also one of our advantages, and we’re happy it made your activities more convenient. We look forward to welcoming you again on your next visit! 😊”
Nana N.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
The staff is friendly, and it's very clean. Ms. Rista is very kind.
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1 people find it helpful
Accommodation's Reply
05 May 2026
"Thank you for your positive review. We appreciate your appreciation for the cleanliness and friendliness of our staff. We will share your comments with the team, especially Rista, to show our gratitude for her service. We hope to welcome you back on your next visit."
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J***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Rista was very helpful from check-in to check-out. Thank you.
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Accommodation's Reply
05 May 2026
"Thank you for your positive review. We appreciate your appreciation for the cleanliness and friendliness of our staff. We will share your comments with the team, especially Riza, to show our gratitude for her service. We hope to welcome you back on your next visit."
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Farah D.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Comfortable room, good service, Sis Rista.
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Accommodation's Reply
05 May 2026
"Thank you for your positive review. We appreciate your appreciation for the cleanliness and friendliness of our staff. We will share your comments with the team, especially Rista, to show our gratitude for her service. We hope to welcome you back on your next visit."
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Sofyan h.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 1 week(s) ago
Comfortable rooms and friendly staff
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1 people find it helpful
Accommodation's Reply
03 May 2026
Dear Mr. Sofyan, Thank you very much for your review and high rating. We are delighted to know that you felt comfortable during your stay and were impressed with the friendly service of our staff. Your compliments encourage us to continue striving to provide the best service. We hope to welcome you back again soon. Sincerely, The Management Team, Changi Hotel
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nur s.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Thanks, Sis Rista, for your service.
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Accommodation's Reply
01 May 2026
Dear Ms. Noor S., Thank you for your review. 😊 We are delighted to hear that you were satisfied with the service provided by Ms. Rista. This motivates our team to continue striving to provide the best service to all our guests. We hope to welcome you back to our hotel again! Sincerely, Shankee Suites Sudirman
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B***B
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Strategically located near the center of Jakarta, our stay was pleasant and safe. Thank you, Rista.
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Accommodation's Reply
30 Apr 2026
Thank you so much for your positive review! 😊 We are very glad you found our location convenient and that your stay was pleasant and safe. Your satisfaction is our top priority. We hope to welcome you back again soon. Thank you again!
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Uning
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Everything was safe during our stay, and the service was good, Rista. Thank you, Shankee.
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1 people find it helpful
Accommodation's Reply
30 Apr 2026
Thank you so much for your positive review! 😊 We are delighted to hear that you enjoyed your comfortable and safe stay. Your satisfaction is our top priority. We hope to welcome you again soon. Changi Hotel, Managed by Sudirman.
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T***q
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
Just wanted to offer some advice regarding an incident my friend encountered. The water bottle smells like the breath of someone who hasn't brushed their teeth. We don't know what it's used for or how. Please wash it thoroughly, perhaps with hot water for a better clean.
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Accommodation's Reply
28 Apr 2026
Dear Valued Guest, Thank you for your review and feedback. We apologize for the inconvenience you and your friend experienced regarding the cleanliness of the water bottles in your room, which certainly did not meet our hygiene standards. We will follow up with our housekeeping team immediately to ensure that all room amenities, including water bottles, are thoroughly cleaned and sanitized before the next guest uses them. Furthermore, we will strengthen our inspection procedures to prevent such incidents from happening again. Thank you for your attention and feedback, which is invaluable in improving the quality of our service. We hope to provide you with a better experience on your next stay. Sincerely, The Management Team, Shankee Suites Sudirman
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T***q
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
This place is definitely recommended. However, as a suggestion, please always clean and wash your drinking bottles. We don't know how they were used previously.
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1 people find it helpful
Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
6.5
/10
Reviewed 2 week(s) ago
For the room facilities, it's okay, good, cold AC, smooth Wi-Fi, comfortable, basically, what makes this hotel have a bad rating is the employees, especially the receptionist, how come the dirty doormat, dirty sheets, dirty blankets we are fined, charged according to the hotel's policy, it's strange. If you don't want it dirty, don't rent it, and if you don't want it dirty, don't change the white color to black, so that the hotel feels strange, the white doormat is already known as the bathroom mat for the feet, so it's definitely dirty, this dirty doormat even though we are charged a strange fine. Please check this for the employees again.
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Rika M.
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
Thanks for Rista as a front office. Thanks for Kay, Fariz, and Marcell helping me for the meeting package. Thanks for Azis and Rdika helping me prepare the plant unit.
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Accommodation's Reply
28 Apr 2026
Dear Riga, Thank you for your compliments on our staff. We are delighted to hear that you were pleased with Rista's service at the reception desk, as well as the assistance from Kay, Fariz, and Marcel in arranging the meeting package, and Aziz and Ridika with the landscaping arrangements. We will pass on your thanks to the entire team to inspire them to continue providing the best service to all our guests. We hope to welcome you back in the future. Sincerely, The Management Team, Shankee Suites Sudirman
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Luthfia T.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The only downside in the room was that the water heater didn't produce water, but the service was excellent. Thank you, Ms. Rista.
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Accommodation's Reply
28 Apr 2026
Dear Valued Guest, Thank you for your review and feedback. We apologize for the inconvenience caused by the malfunction of the water heater in your room. We will follow up on this matter with our maintenance team immediately to prevent this from happening again. We are delighted to hear that you were satisfied with the service you received, especially from Rista. We will forward your compliments to the relevant departments to motivate us to continue providing the best service. We hope to welcome you back for another memorable experience. Sincerely, The Management Team, Shankee Suites Sudirman
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adiva m.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Very satisfying service, assisted by Rista. Thank you
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Accommodation's Reply
27 Apr 2026
Dear Valued Guest, Thank you for your positive review. We are delighted to hear that you were satisfied with our service. We will share your compliments with Rista, and this will encourage our team to continue providing the best service. We hope to welcome you back again soon. Sincerely, Shankee Suites Sudirman Management
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fernando t.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Good service... Thanks, selalu repeater...
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Accommodation's Reply
23 Apr 2026
Thank you so much for your compliments, Fernando! We are delighted that you were impressed with our service. Your choice to stay with us again means a great deal to us. We appreciate your continued support and hope to welcome you back on your next visit!
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fernando t.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Good service, Sis Rista, the hotel and room are nice and pleasant.
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Accommodation's Reply
24 Apr 2026
Thank you for your wonderful review. We appreciate your appreciation of our service, especially from Rista, as well as the comfort of the hotel and our rooms. Your feedback motivates us to continue striving for the best possible service. We hope to welcome you back again next time.
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B***a
icon-Business
Business
icon-origin-TRAVELOKA
8.2
/10
Reviewed 4 week(s) ago
Comfortable hotel to stay with family.
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1 people find it helpful
Accommodation's Reply
18 Apr 2026
Dear Valued Guest, Thank you for taking the time to write a review and give us a positive rating. We are delighted to hear that you and your family enjoyed your stay with us. We hope to welcome you and your family back again on your next stay for an even better experience. Sincerely, Shankee Suite Sudirman Management
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I***I
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
The staff is friendly, kind, and the rooms are spacious.
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Accommodation's Reply
09 Apr 2026
Dear valued guest, Thank you so much for your excellent review. We are delighted to know that you enjoyed your stay with us. Your satisfaction is our top priority, and we hope to welcome you back again soon.
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O***s
icon-Medical
Medical
icon-origin-TRAVELOKA
9.1
/10
Reviewed 6 week(s) ago
Overall, the facilities and the friendliness of the staff are okay.... Maybe for dirty towels, please replace them and check the trash cans, if there is any remaining trash, please clean it.
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1 people find it helpful
Accommodation's Reply
09 Apr 2026
Dear valued guest, Thank you so much for your excellent review. We are delighted to know that you enjoyed your stay with us. Your satisfaction is our top priority, and we hope to welcome you back again soon.
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S***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 10 week(s) ago
All is fine during the stay. There was a small hiccup during check-in, but, the staff was so helpful so no complaints here.
1 people find it helpful
Accommodation's Reply
09 Apr 2026
Dear valued guest, Thank you so much for your excellent review. We are delighted to know that you enjoyed your stay with us. Your satisfaction is our top priority, and we hope to welcome you back again soon.
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Number of reviews per page
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