The room was clean and conveniently located near Caracol Beach and Plaza.

Rude staffs. Poor customer service

Positive aspects: 1) air conditioning is very effective; 2) mattress and sheets are excellent; 3) having filtered water was a plus; 4) the place is very quiet; and 5) the owner quickly solved some problems we had. Negative aspects: 1) there are no accessible windows, so the place has no fresh air; 2) the surroundings seems abandoned and we had a hard time finding it; 3) the shower has no door; and 4) the worst part is the fact the property has a picture on Hotels.com that very much attracts the guests, but it has nothing to do with the apartment. They rather pictured a fancy hotel hear by. For those reasons, I can’t recommend it.

Nice clean room, good value for its central location, walking distance to the beach, restaurants, bars and shopping. Friendly, helpful staff. Our only complaint would be the excessive use of air fresheners, in the room, the hallway, even plug-ins.

The property is within walking distance to the nightlife at the hotel zone. But know that it sometimes could be loud when you try to sleep.

The room was great. Very clean included separate bedrooms and air conditionings . Always felt very safe. Very affordable, I highly recommend and would stay again.

The place was difficult to find, in an alley way that felt very sketchy. When we got to the place, there was no proper reception table, just a table and a guy sitting there. He asked ME what room I am in - I said I don't know, shouldn't you be telling me this? Eventually he told me my room, and the key was in a lock box, so we needed to return it ourselves. My father-in-law's room was leaking under the sink - he had to put towels under to absorb the water. When he complained, nothing was done about it. Also like to mention that if you get the room that has two floors, its not safe for young children because the stairs and railings have large gaps so little kids can easily fall off.

Small and dirty room. Noisy.

My stay at the Cancun Suite Apartments was overall good. The property was very reasonably priced and located in a great area. There were multiple food options nearby, and it was also a convenient pickup point for excursions since we were right across the street from the Riu. The balcony view was honestly breathtaking-we could see through the Riu lobby and enjoy a beautiful view of the ocean. Towels were provided, and whenever we ran out, the host was quick to supply more. The apartment was very clean and had great internet service. The only downside was that the bathtub did not drain fast enough. However, this issue started toward the end of our stay, and I messaged the host the day before our departure. If I had reached out earlier, I'm sure the issue would have been resolved promptly. Overall, I would definitely book this location again. It was a good experience

I had a great time staying there for five days. Thank you so much. The best place I stayed so far in Cancun.

Place was nice for the price the staff was nice and very attentive will stay here again if i come back

We booked this stay and upon arrival, the check in desk was a small security guard desk. The security guard did not speak any English at all, so we struggled with communication. He could not find our reservation and had to call someone else. Finally, the person on the phone confirmed our reservation. He gave us our keys and wi-fi password and we went to our room. We unpacked and got settled. Before bed, we noticed that the window in the room, that was outlooking the hallway at a low height, had a broken lock. The window therefore, was able to be opened from the inside or outside, meaning if someone was in the hallway, they were able to open our window and could potentially get inside. It was late, and we had no other option but to go to sleep. We put a clothes hanger in the window to try to keep it shut, and also put a rack in front of it with glasses on it in case anyone did try to open it. We felt very unsafe there. In the morning, we ended up leaving the property due to feeling unsafe. I tried speaking to the front desk about it, but again, the person did not speak any english. I felt frustrated and defeated about the situation. We figured if we called Expedia, they could help us try to work it out as we booked 3 nights, but only stayed one due to feeling unsafe. We had to pay for another stay. Expedia did try calling the property but they told them they can't refund us. I'm not sure how you can expect someone to pay to stay in a room where anyone could get in. Very unsafe

Very good location and good support from the manager

Had a very nice stay. Quick responses when I had questions. Very clear instructions. GREAT PLACE TO STAY!!

Great location if you’re looking to stay downtown by the bars.

Lo único positivo es la ubicación pero nada que ver con las fotos. La plaza donde ubica esta abandonada, llena de escombros con una vista horrible e insegura en las noches. Sábanas, toallas y muebles manchados o rotos. No hay ascensor ni wifi.

good spot

The property was functioning, spacious and clean that served us perfectly throughout our holiday to Cancun. However except to get what your paying for, the immediate surrounding area is essentially an abandoned high street and abandoned mall, which can feel a little creepy at times. As long as your content with this and are not expecting a 5* resort then this place is perfect for a holiday to Cancun on a budget.

Nice apartment set up. I had the duplex with a kitchen and upstairs loft which was very spacious. The place is located in an older shopping center, there was parking for my rental, just have to let the parking guy know that you have a reservation. Beach access to playa caracol is very easy and the property is located very close to the dinning and night life but it’s far enough that you don’t get any noise at night.

It was a great value for what we paid and the room is walking distance to everything. We got the duplex which was plenty of space for us and our family.