Beverley
with Partner
4.0
/10
Reviewed 13 week(s) ago
Hotels.com verified review
My wife and I booked the 3 Kings at Fornham All Saints near Bury St Edmunds for our wedding anniversary, as it was near Fuller’s Mill Gardens and they also served evening meals and had a bar, so we didn’t have to worry abut drink driving.
On arrival we were informed that they no longer served evening meals, which now ment we had to search the internet for places to eat. The next day we had breakfast then went to the Fuller’s Mill Gardens. When we arrived back there was a note on the doors stating “We are sorry but due to electrical issues the pub is closed” and a contract number. We walked around the pub and the blinds were closed and no lights on, but all the external guest rooms units had power? More guests arrived and couldn’t book in, so they ring the contact number numerous times and left messages, but no answer, till they got annoyed, then someone arrived and let them in.
In the morning the electrical issue sign were still there, so I walk around to the front, the blinds were still down but I could see someone inside who came to the door and informed me they were serving a cooked breakfast?
We were informed the restaurant and the pub were now permanently closed, but they were still using the external letting rooms and serving a cooked breakfast.
We had book a 3 nights stay, but as they no longer served evening meal and drinks they were no longer for filling their part of the contract, we left after 2 nights.
We contacted Hotels.com, but they couldn't' help!
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