We are three women in our 20s who stayed here for four nights. The staff was very very welcoming and respectful. They even served tea and pastries when we checked in and gave us an itinerary for Marrakesh. Although we had a lot of problems from check in to check out. We has problems with our shuttle to the hotel. The driver wasn‘t there and all of a sudden there were two drivers there at the airport. When we tried communicating with the hotel about it over the phone. They just hung up on us. Then when we checked in our room wasn‘t clean. For example the floor was very dirty and sticky. The drain in the shower was broken and we had hairs and stains on the bed sheets. We complained and the staff immediately apologised and said that we can change the room. The new room was fine although the toilet was shaking and felt like it would just fall over if you stand up too fast… And the lights and water weren‘t working for two hours one evening. The breakfast was just not what we imagined. It seemed unhygienic. There was a sick cat throwing up next to our table but the staff didn’t do anything about it. We never came for breakfast again after that morning. At Check Out therer were some mistakes with the bill and they almost overcharged us. So check your bill! Overall we felt safe because the reception is there 24/7 and they were very nice. MAYBE you can’t come to Marrakesh with european hygienic standards and expect the same as in spain and I don‘t mean it in a negative way

Staff was great and the location was amazing. So glad I booked this Riad

Friendly staff and cleaners do a good job.

room small no window

The only good thing was it’s location

We stayed 1 night hear...staff was absolutely amazing we had welcome tea with morrocan biscuits..we love biscuits so much so the staff bought us biscuits in our room..its such a romantic riad...it was cold in December so heating was working in full swing,next morning we woke up at 6 a. And they pack us breakfast to take to out excursions as we had ourika vally bookedand bought us coffe for take away over all i like it..thanks riad rive..

Great location in medina. Staff very friendly and helpful.

I don't know if the rooms in all riads are so sensitive to noise. I'm not sensitive, but the rooms are really very soundproof. Especially if you stay under the terrace, you can hear the chairs being pushed back and forth all the time. I can't understand why the riad managers don't do anything about this. The rooms are really very small and unfortunately musty due to humidity (we had to change rooms). The staff are really nice and make an effort. Unfortunately, they can't help the circumstances. The location is good. The breakfast has very little choice and is almost always the same. The riad managers can certainly make a big difference here with small changes. Otherwise you will continue to get a lower rating. Translated with DeepL.com (free version)

The location was good. The staff Adul Samad was very rude he interupted our dinner and demanded to vacate a room without doing his due deligence. The washrooms had cockroach and we could smell mold in rooms 3,4 and 5 due to the spa underground. some staff were really good like Hischam he gave us good welcome and explained about the city. The hotel were overbooked and very busy unlike other Riads we visited in Morocco.

Absolutely incredible Riad experience for our first time in Marrakech. The staff went above and beyond to ensure we were looked after and answered any questions we had. The little touches went a long way, such as walking us to our taxis early in the morning to ensure our safety and booking excursions for us. Would highly recommend to anybody visiting Marrakech!

The customers service was brilliant ( Abdul the morning guys where amazing and friendly ) Beautiful place nice and quiet, however providing a hot water kettle in rooms should be a necessity, we had to pay for tea all the time , the walls needs a new paint they have visible cracks and stains.

Rooms were a little small and limited amenities within the room.

Charmigt boende. Personalen var väldigt hjälpsamma och trevliga. Vi checkade ut från riaden för en natt men kunde lämna våra väskor där. Provade Hamam och massage som var helt ok. SPA-avdelning är liten men inget fel på behandlingen.

La camera era carina, la spa molto rilassante e il personale molto gentile.

Troppa attesa al check in, colazione deludente e lenta senza il te ,pochi asciugamani in camera,acqua in camera solo il primo giorno

Personeel super super lief maar de accommodatie viel zwaar tegen

Dès l’arrivé à l’aéroport le taxi qui était réservé via le Riad n’est jamais venu nous chercher, personne ne répondait à nos messages alors que j’avais la confirmation de réservation. Au Riad Chambre très petite , literie digne d’une plaque de béton et aucun espace dans la chambre. Nous avons eu une chambre au rdc , aucune intimité , vous percevez toutes les nuisances qui émanent du Riad ainsi que du personnel . Passer votre chemin si vous êtes en quête de quiétude et de repos . Salle de bain pas du tout fonctionnel aucun rangement pour poser ne serait-ce qu’une trousse de toilette, carrelage glissant . Et petit déjeuner servi à la va vite . Le seul point positif de l’établissement c’est la proximité de la place jema El fna . Je déconseille…..

La propreté, l'extrême gentillesse du personnel qui nous a laissés un peu petit déjeuner à emporter car notre vol était très matinal. Le riad est vraiment magnifique.

Nice riad, in a good location 15min walk from Jemaa-el-fna. Room is basic (no window?), shower ok. Breakfast basic, different pancakes and jam. Staff very friendly and helpfull.

Nous avons séjourné avec mes deux filles et avons passé un excellent séjour. Le personnel a été aux petits soins pour nous. Je recommande.