9.2
Exceptional
From 165 reviews
Cleanliness

9.6

Room Comfort

9.0

Service and Facilites

9.6

Traveler Reviews Hotel Roque

Number of reviews per page
20
40
Top reviews
Jacobo
icon-with Children
with Children
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Estuvo bien todo perfecto solo que llevaba Amis niños y le hace falta un candado más arriba en la puerta para evitar que los niños puedan abrirla
eteach
8.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Everything good the air condition worked well .A suggestion to have in place telephone extension in the room might be a good ides but all good .Nice hotel ,friendly staffs especially the receptionist support in checking inn and giving relevant information
Jose
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Clean and quiet.
Lillian
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

This room was much smaller than the photo they sent us indicated! It turned out they were having updates done to the hotel on the same night that we stayed there. They had not informed us ahead of time of this development so that we could book a different hotel. It was extremely noisy with all the banging & electric screwdrivers. At 9:15 p.m. I went down to inquire how much longer this would last, & was informed it would stop right away. It continued & just before 10.00 p.m. we received a message from the hotel offering us an upgrade to a quieter room at the other end of the hotel, which we instantly accepted. Not only was this more like the photo we had received, it was also quieter.
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Diana
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 43 week(s) ago

Hotels.com verified review

Very clean and staff was friendly . The area was close to everything we wanted to explore .
Elizabeth
icon-with Partner
with Partner
4.0
/10
Reviewed 57 week(s) ago

Expedia Group verified review

I appreciated the safe and clean parking lot, and the room was clean as well. However, the shower head had very low water pressure and could definitely use replacing. The dispensers for body wash and shampoo didn’t work at all. The bed was large but extremely hard and uncomfortable, which made it tough to get any rest. We ended up cutting our stay short. While the staff was friendly and helpful, I wouldn’t stay here again.
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Bradley E
icon-Business and Leisure with Pet
Business and Leisure with Pet
8.0
/10
Reviewed 72 week(s) ago

Expedia Group verified review

Nice, clean facility with modern amenities, including internet access. It's in the middle of Torreon, so, if you do mind journeying into the center of the city ... it's a nice place to stay.
Jorge
8.0
/10
Reviewed 74 week(s) ago

Expedia Group verified review

I enjoyed my stay
Mike
10.0
/10
Reviewed 84 week(s) ago

Expedia Group verified review

We only stayed one night but this is an awesome boutique hotel in a safe downtown location. We would recommend as well, we would stay there again.
Andrew
icon-Business
Business
8.0
/10
Reviewed 85 week(s) ago

Expedia Group verified review

Nice small hotel. I don’t care about fancy, just clean, safe and affordable. Nice folks, friendly and accommodating. A bit off the beaten path, but as I had business in Lerdo, worked well. Neat little rustic restaurant about 2 blocks away, near the 7-11.
Héctor
icon-Business Family
Business Family
10.0
/10
Reviewed 89 week(s) ago

Expedia Group verified review

24 hrs front desk
Raul
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 100 week(s) ago

Hotels.com verified review

Very good service.the room, bathroom very clean. I will stay there again when i travel to torreon.
René
icon-
4.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Un ruído insoportable que no me dejó dormir, (adicional a que en las noches se ponen a hacer limpieza y se oyen unos cubetazos y cuestiones de limpieza, un hotel que tiene un poquito de grado de atención al cliente evita hacer ruido a partir de las 8 p.m) y lo más increíble que el personal no se daba cuenta. Sin embargo su supervisor supo llegar a un acuerdo conmigo, lo cual se aprecia, otros detalles detalles, son el personal en recepción, algunas son muy poco amables, y el "desayuno continental" que ofrecen, es muy pobre, cereal, café incipido y manzanas. En ese sentido muy mal. Ideal para trabajadores que solo van a dormir una o tres noches.
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Rene
icon-Business
Business
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Me gustó su limpieza y personal muy amable.
Alejandra
icon-with Partner
with Partner
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Excelente lugar para hospedarse
ALEJANDRO
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

Todo excelente, instalaciones, servicio de recepción y limpieza
Alejandro
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Muy buena experiencia, personal muy atento y buenas instalaciones
Nidia
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

No habia agua caliente en todo el día, solo fue una noche que nos quedamos pero fue increíble que en todas esas horas no arreglaron nada para tener agua caliente
Luis
2.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Expedia me hizo el cobro y no me aplicó el descuento, la calificación es para el mugrero de aplicación que tienen
maricela mata
icon-Business
Business
10.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

Limpio agusto
Number of reviews per page
20
40